Crash Recorder

The Crash Recorder can no longer be included in AXA car insurance.  However, it still works for existing policies.  If you have any questions, please contact ryd@axa.ch directly. 

Here's how it works

If you are involved in an accident, the Crash Recorder records the most important data such as acceleration, date, and time during a period of 30 seconds. The data recorded make it easy to reconstruct the accident. The question of guilt is determined objectively.

 

Reducing the risk of accident

The Crash Recorder is not a surveillance device. It only records data from 20 seconds before to 10 seconds after an accident.  The following data make it possible to reconstruct the accident quickly and objectively:

• Date and time of the accident

• Acceleration in the direction of travel and in a sideways direction

• GPS location and vehicle speed

With the Crash Recorder, AXA is contributing to the reduction in the risk of accidents. Because AXA is convinced that the Crash Recorder has a preventive effect.

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Support and frequently asked questions

  • What is the Crash Recorder?

    The Crash Recorder supports you in the event of an accident by recording all the important information needed to reconstruct events leading up to the accident. You'll then always be on the safe side of the law. The Crash Recorder is not a surveillance device. It records data only in connection with an accident.

    The Crash Recorder is supplied to us by our partner ryd suisse AG.

  • Where is the Crash Recorder installed?

    The Crash Recorder is a small plug that is attached to the service interface (OBD2) of the vehicle. This interface is in the driver section of the vehicle, usually in the lower part of the dashboard. Below is a diagram showing the possible locations of this interface: 

    Can’t find the interface in your vehicle?

    Then enter your vehicle model here and the exact location of the interface will be shown. 

     

    If you have any questions, our partner ryd suisse AG will be happy to help: 

    Email: hilfe-ch@ryd.one

    Tel.: +41 52 525 82 80 (Mon. - Fri. 9:00 am - 6:00 pm)

  • Who do I contact if I have questions?

    Do you have any questions about the installation or removal of the Crash Recorder?

    Then please contact our partner ryd suisse AG directly:

    Email: hilfe-ch@ryd.one

    or

    Tel.: +41 52 525 82 80 (Mon. - Fri. 9:00 am - 6:00 pm)

     

    Do you have questions about your car insurance?

    Contact your advisor directly or call 0800 800 501.

  • Who installs the Crash Recorder?

    You can simply plug the Crash Recorder into your vehicle's service interface (OBD2) yourself. In a small number of vehicles, the installation is only possible using a cable since the installation site is in an unfortunate position in the vehicle. In such cases, DESA will carry out the installation so that we can be sure the Crash Recorder functions reliably. The Crash Recorder delivery includes information as to whether you can install it yourself or whether DESA will carry out the installation. Installation by DESA takes about 20–30 minutes.

    If you have any questions, our partner ryd suisse AG will be happy to help: 

    Email: hilfe-ch@ryd.one

    Tel.: +41 52 525 82 80 (Mon. - Fri. 9:00 am - 6:00 pm)

  • How can the Crash Recorder be removed from my car?

    If you no longer want to use the Crash Recorder, it must be excluded from your AXA car insurance contract. To do this, contact your AXA advisor or call 0800 800 501

    To remove the Crash Recorder all you need to do is unplug it from the interface. If you cannot carry out the removal yourself, DESA will be happy to help you free of charge. To make an appointment for the removal, please contact:

    Tel.: 0848 80 40 22 (service hours: Mon. - Thur. 7:30 am - 5:30 pm and Fri. 7:30 am - 5:00 pm)

    or

    Email: install@desa-autoglass.ch

     

    Returning the Crash Recorder

    The Crash Recorder must be returned to the following address: 

    Promail AG
    Eschenstrasse 5
    8603 Schwerzenbach

    The corresponding free return label is already included in the delivery package.

  • Where do I have to return the Crash Recorder?

    The Crash Recorder must be returned to the following address: 

    Promail AG
    Eschenstrasse 5
    8603 Schwerzenbach

    The corresponding free return label is already included in the delivery package.

  • What information does the Crash Recorder record?

    The Crash Recorder is not a surveillance device. It only records data from 20 seconds before to 10 seconds after an accident. This permits the objective reconstruction of a collision. The following accident data is saved:

    • Date and time of the accident

    • Acceleration in the direction of travel and in a sideways direction

    • GPS location and vehicle speed

    Only AXA can view and evaluate this information. This makes it possible to draw conclusions about the causes of the accident. The Crash Recorder contributes to the quick and objective reconstruction of an accident and provides legal certainty.

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