Always there for you

Do you have any questions? Here you will find an overview of the most important direct contacts by subject.

Depending on the subject, we are there for you online or by phone. Simply choose the subject – or use  the online portal myAXA directly. It’s the quickest way to get answers to your questions, contact your advisor, download or order documents, and much more. 

We would be happy to help.

Claim help_woman Advice and quotations Invoices and payments bank Pension fund scooter copie Private pension provision contract_termination_blue Contracts & personal details Documents & confirmations magnifier_glass General contact

Can’t find the  right direct contact for your question?

Then contact us via “General contact”.

Claim

Check insurance coverage – online portal Report new claim phone Status of claim – 0800 809 809 document Submit claims information phone Repair appointment with AXA partner company – 0800 809 809 Claim payout – account details phone Report data of third party – 0800 809 809

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Advice and quotations

help_woman General advice/appointment help_man Healthcare advice/appointment help_woman Private pension provision advice/appointment help_man Legal protection – AXA-ARAG advice/appointment Calculate the premium / request a quotation employee Change advisor

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Invoices and payments

Questions on an invoice – advisor, online portal Healthcare – invoice & payment reminders Ampoule_Plain Invoices and demands for payments Installments and deferrals Ampoule_Plain Vehicle – debt collection & revocation of license plates Payment options Have balance paid

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Pension fund

Pension fund statement – download from online portal document Online access to pension fund or order statement (paper) phone Transfer balance, change of employer – 0800 809 810 Purchase/advance withdrawal – online portal Information about the pension fund

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Private pension provision

Tax certificate – download from online portal Check surrender value – online portal document Terminate contract in the event of death document General questions

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Contracts and personal details

Change personal details – online portal Contract overview – online portal Change contract – advisor, online portal contract_termination_blue Terminate contract

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Documents and confirmations

Certificate of insurance coverage International (green) insurance card Confirmation of personal liability – advisor, online portal Parking disc and accident statement

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General contact

WhatsApp Apple Messages Facebook Messenger document Contact form Contact via online portal
  • We are happy to process your inquiries during our office hours and will usually get back to you within one working day.
  • AXA 24-hour helpline:
    In Switzerland: 0800 809 809 / Abroad: + 41 800 809 809 or + 41 58 218 11 00
  • Postal address: 
    AXA Insurance Ltd, General-Guisan-Strasse 40, 8400 Winterthur

Depending on your selection, please note the corresponding  information on data protection.

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