Travel insurance

Travel, vacation and leisure time: Our travel insurance gives you fast and reliable support in any emergency you and your family may encounter in Switzerland or abroad.

Low-priced travel protection for the entire year
25% discount if you choose our full travel protection
Personal advice possible despite online purchase

Calculate the premium

Purchase advice 0800 800 501

You can register a claim here

Insurance coverage as individual as your travel plans.

INTERTOURS travel insurance consists of cancellation cost insurance, personal and vehicle assistance. You can purchase each of these individually or as a combination.

Cancellation cost insurance

We assume the costs for the means of transportation (flight, train, bus, rental car), for accommodation (vacation apartment, hotel), and for event tickets if you cancel or change your travel plans due to

Accident or illness before or during the trip
Accident, illness or death of a family member or person close to you
Absence of your deputy at work
Accident, illness or death of your pet
Loss of your job / new job
Damage to or theft of property at home
Strike or events caused by natural forces such as earthquakes, civil unrest, epidemics, floods, volcanic eruptions, etc.

Personal assistance

Worldwide assistance and assumption of the costs in the event of an emergency during your trip such as

Rescue and recovery costs
Costs of transportation to a doctor or hospital
Additional transportation costs from having to return directly or for continuing the trip
Additional costs for accommodation and meals
Accommodation, meal and transportation costs for someone to fetch the children if you cannot do so yourself

Vehicle assistance

Europe-wide coverage for your own or a loaned vehicle, including

Roadside assistance, towing and recovery of the vehicle
Rescue and recovery of the insured persons
Additional transportation costs from having to return directly or for continuing the trip
Repatriation of vehicle to garage at home
Additional costs for accommodation and meals

Download

General Insurance Conditions (GIC) [ 71KB]

Rental car defective

Sandro's rental car breaks down and needs more than 24 hours for repairs. Sandro has to reorganize the rest of his trip.

Statement of costs
Roadside assistance, towing CHF 250
Additional overnight stay CHF 350
Extension of rental car hire CHF 1,000
Repatriating your own car CHF 1,400
Total damage/loss CHF 3,000
Sandro’s deductible CHF 0
Compensation by AXA CHF 3,000

Summer flu

Stephen books a two-week vacation by the ocean for the whole family. But he’s forced to stay in bed with a summer flu and has to cancel the long-awaited trip.

Statement of costs
Cancellation costs CHF 6,150
Processing fee of the travel agent CHF 120
Total damage/loss CHF 6,270
Stephen’s deductible CHF 0
Compensation by AXA CHF 6,270

Broken leg on beach

One false step on the beach at Fuerteventura – and Claudio needs an emergency operation in the local hospital on a complicated fracture of his lower leg. The trip home for him and his family of five has to be organized and the additional costs assumed.

Statement of costs
Emergency transportation to the hospital CHF 500
Additional costs of family accommodation CHF 1,500
Repatriation of Claudio under medical supervision CHF 9,000
Repatriation of family CHF 4,000
Total damage/loss CHF 15,000
Claudio’s deductible CHF 0
Compensation by AXA CHF 15,000

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Support and frequently asked questions

What do I do in the event of damage/loss?

Contact us at 0844 802 008 (from abroad +41 58 218 11 00) or by email at intertours@axa.ch. To help us give you a faster service, please have your INTERTOURS insurance card (includes your policy number, for example) to hand.
How high is the deductible?

Our travel insurance has no deductible. Loss events that are covered are compensated in full.
Is my luggage insured?

No, your luggage is not included in your travel insurance. Our household contents insurance OPTIMA offers comprehensive luggage protection.

If your luggage is lost or damaged during transportation, be sure to report it to the carrier. If stolen, you must also report it to the next police station.
My car insurance also contains vehicle assistance coverage. Is this sufficient for trips abroad?

No, the “Mobility (Assistance)" coverage in our car insurance only protects you in the insured vehicle. However, vehicle assistance from INTERTOURS protects you in any vehicle, even if it is borrowed or hired. The insurance is valid in Europe and the countries bordering the Mediterranean – without the Russian Federation, Belarus, Georgia, Armenia, Azerbaijan and Kazakhstan.
The product does not correspond to our booking. Is this covered by the travel insurance?

No, legal assistance is not part of the travel insurance. Corresponding help / advice is offered by legal protection insurance or the ombudsman for the Swiss travel industry.