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Purchase advice: 052 244 86 00
INTERTOURS travel insurance consists of cancellation cost insurance, personal assistance insurance, and vehicle assistance insurance. You can purchase each of these individually or as a combination. If you select all the modules, you get a 25% discount.
The cancellation cost insurance and personal assistance insurance cover you worldwide. With the vehicle assistance insurance, you are covered while traveling in Europe.
If your trip is canceled or changed, AXA covers the transportation costs (air, rail, bus, and rental car) plus accommodation (holiday home or hotel). Possible reasons for your trip being canceled or changed are:
AXA supports you worldwide and covers the costs if there’s an emergency during your travels. Personal assistance covers:
With its vehicle assistance, AXA insures your own vehicle or a rental vehicle within Europe, covering:
The amount you receive on cancellation depends on when you booked your trip:
For new bookings of travel abroad, check whether a general travel warning or travel restrictions apply to your travel destination (quarantine after entering from Switzerland / lockdown in accordance with travel warnings of the destination country or quarantine upon return to Switzerland in accordance with the risk list of the FOPH). If this is the case at the time of the new booking, then there is no insurance coverage for this new booking.
In the following cases, the travel cancellation insurance does not bear any of the costs since, in principle, the trip can be taken:
Many countries require COVID insurance for entry
In most cases, the modules “cancellation cost insurance” and “personal assistance insurance” of AXA travel insurance cover this. With “cancellation cost insurance,” you are insured if you contract the coronavirus before your trip. With “personal assistance insurance,” you are insured if you contract the coronavirus during your trip.
Detailed information on benefits can be found in the insurance conditions. If you need a confirmation of insurance for your trip, you can order one from your advisor.
Sandro's car breaks down in Germany and cannot be repaired within 24 hours. Sandro has to reorganize the rest of his trip. AXA travel insurance provides roadside assistance and covers the onward journey and return of the vehicle.
Stephen books a two-week vacation by the ocean for the whole family. But he ends up in bed with coronavirus and has to cancel the long-awaited trip. AXA travel insurance covers the cancellation costs.
One false step on the beach at Fuerteventura – and Claudio needs an emergency operation in the local hospital on a compound fracture of his lower leg. The trip home for him and his family of five has to be organized and the additional costs borne. Fortunately, Sandro has taken out travel insurance with AXA.
If you would like to report a canceled trip or an incident, you can do so quickly and easily online. If you have any questions about travel cancellations or travel incidents, please contact the hotline: tel. 0800 809 809 (from abroad +41 58 218 11 00). As we are currently receiving a lot of enquiries, you may be subject to longer waiting times than usual if you call us by phone.
Our travel insurance has no deductible. Loss events that are covered are compensated in full.
No, your luggage is not included in your travel insurance. Our OPTIMA household contents insurance offers comprehensive luggage protection.
If your luggage is lost or damaged in transit, be sure to report it to the carrier. If it is stolen, you must also report it to the nearest police station.
No, the "Mobility (Assistance)" cover in our car insurance only protects you in the insured vehicle. However, vehicle assistance from INTERTOURS protects you in any vehicle, even if it is borrowed or hired. It is valid in Europe and the countries bordering the Mediterranean – excluding the Russian Federation, Belarus, Georgia, Armenia, Azerbaijan, and Kazakhstan.
No, legal assistance is not part of the travel insurance. Appropriate help and advice is provided by our legal expenses insurance or the Ombudsman for the Swiss travel industry.
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