INTERTOURS travel insurance consists of cancellation costs insurance, personal assistance insurance and vehicle assistance insurance. You can purchase each of these individually or bundle them. If you select all three modules, you get a 25% discount.
Cancellation costs insurance and personal assistance insurance give you coverage worldwide. With vehicle assistance insurance, you are covered while traveling in Europe.
Did you book a vacation on the spur of the moment and now you can’t go? So many things can happen to make you change or cancel your trip. Without cancellation costs insurance, you would normally be stuck paying for those costs yourself. That’s not just annoying, it’s unnecessary. Travel cancellation insurance from AXA pays for your transportation (flight, train, bus and rental car) and accommodations (vacation rental, hotel). Possible reasons for your trip being canceled or changed are:
If any one of the above reasons causes you to cancel your trip, AXA will pay the costs in full (including the processing fees).
When you take out our travel insurance, AXA is ready to help you no matter where you are in the world. And if you have an emergency while traveling, AXA will pay the costs. Personal assistance insurance covers:
Vehicle assistance insurance from AXA insures your own vehicle or a rental vehicle within Europe, covering:
Anyone who travels and wants to be insured against unpleasant incidents. You may suddenly become ill, have an accident or something else could happen that will force you to cancel your trip. You’ve already paid in advance and you can’t cancel your rental car reservation. In this situation, good advice is costly. With travel insurance from AXA, you are covered for whatever it is you need in that moment.
In most countries, there are no longer any pandemic-related restrictions. You can enter any country in Europe now without a problem. However, it's always best to brush up on the latest rules before you start your journey. A good place to ask is the Federal Office of Public Health.
If another pandemic should happen, your travel insurance will continue to cover you. If an official agency declares that you cannot go on or continue your trip, then the following benefits apply:
We insure (up to CHF 80,000 per event):
Booking made before outbreak of a pandemic:
Booking made after outbreak of a pandemic:
In the following cases, the travel cancellation insurance does not cover any of the costs since, in principle, the trip can be taken:
Sandro’s car breaks down in Germany and cannot be repaired within 24 hours. Sandro has to reorganize the rest of his trip. AXA travel insurance provides roadside assistance and covers the costs of the onward journey and return of the vehicle.
Stephen books a two-week beach vacation for the whole family. But he ends up in bed with the flu and has to cancel his long-awaited trip. AXA travel insurance covers the cancellation costs.
One false step hiking on Fuerteventura and Claudio needs an emergency operation at the local hospital on a compound fracture of his lower leg. The trip home for him and his family of five has to be organized and the additional costs quickly rack up. Fortunately, Claudio has taken out travel insurance with AXA.
Regardless of whether you are looking for insurance for a vacation or a travel policy for for a longer stay, travel insurance from AXA has you covered. Our policy lasts for 3 years, but you can cancel at the end of each year.
Our travel insurance is great for:
Whenever you are traveling in Switzerland or abroad, you can count on the benefits offered by AXA travel insurance from the instant you book your trip.
If you would like to report a canceled trip or an incident, you can do so quickly and easily online . If you have any questions about travel cancellations or travel incidents, please call us at 0844 802 008 (outside of Switzerland +41 58 218 11 00). As currently we are receiving a lot of calls, you may experience longer waiting times than usual.
Our travel insurance has no deductible. Loss events that are covered are compensated in full.
No, your luggage is not included in your travel insurance. Our OPTIMA household contents insurance offers comprehensive luggage protection.
If your luggage is lost or stolen, INTERTOURS will provide you with an advance if you lose your ID or tickets and will pay for any additional costs for transportation and accommodation. If your luggage is lost or damaged in transit, be sure to report it to the carrier. If it is stolen, you must also report it to the nearest police station.
No, the "Mobility (Assistance)" coverage included in our car insurance only protects you in the insured vehicle. However, vehicle assistance from INTERTOURS protects you in any vehicle, even if it is borrowed or rented. It is valid in Europe and the countries bordering the Mediterranean – excluding the Russian Federation, Belarus, Georgia, Armenia, Azerbaijan and Kazakhstan.
Of course. But please note that we do not offer travel insurance for restricted dates of a single trip - our policy lasts 3 years and may be canceled at the end of each year.
The travel policy goes into effect immediately on the date when you sign the contract. You are also insured if you take out a policy on short notice. But please note that events that happened or were apparent before you took out the insurance or booked your trip are not insured.