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Travel, vacation and leisure time: AXA’s travel insurance supports you and your family. In any emergency situation – in Switzerland or abroad – quickly and reliably.

Purchase advice: 052 244 86 00

Insurance cover as individual as your travel plans

INTERTOURS travel insurance consists of cancellation cost insurance, personal assistance insurance, and vehicle assistance insurance. You can purchase each of these individually or as a combination. If you select all the modules, you get a 25% discount. 

The cancellation cost insurance and personal assistance insurance cover you worldwide. With the vehicle assistance insurance, you are covered while traveling in Europe.

Cancellation cost insurance

If your trip is canceled or changed, AXA covers the transportation costs (air, rail, bus, and rental car) plus accommodation (holiday home or hotel). Possible reasons for your trip being canceled or changed are:

  • Accident or illness before or during the trip
  • Accident, illness or death of a family member or person close to you
  • Absence of your deputy at work
  • Accident, illness, or death of your pet
  • Loss of your job
  • Start of a new employment contract
  • Damage to or theft of property at home
  • Strike
  • Natural events such as flooding, avalanche, landslide, or earthquake
  • Terror or unrest at your travel destination
  • Insolvency of your travel service provider
  • Restricted zone, quarantine, epidemic, or pandemic

Personal assistance insurance

AXA supports you worldwide and covers the costs if there’s an emergency during your travels.  Personal assistance covers:

  • Rescue and recovery costs
  • Costs of transportation to a doctor or hospital
  • Additional transportation costs incurred by having to return home directly or for continuing the trip
  • Additional costs for accommodation and meals
  • Accommodation, meal, and transportation costs for someone to repatriate your children if you cannot do so yourself

Vehicle assistance insurance

With its vehicle assistance, AXA insures your own vehicle or a rental vehicle within Europe, covering:

  • Roadside assistance, towing, and recovery of the vehicle
  • Rescue and recovery of the insured persons
  • Additional transportation costs incurred by having to return home directly or for continuing the trip
  • Transportation of the vehicle to a garage near your home
  • Additional costs for accommodation and meals

Pandemic: Benefits depend on the booking date

The amount you receive on cancellation depends on when you booked your trip: 

Insured without specific benefit limit:

  • Travel cancellations due to illness (e.g. if you fall ill with coronavirus in Switzerland and therefore have to cancel a planned trip)
  • Interruption of travel or repatriation due to illness (if insured persons fall ill during the trip and have to be repatriated)

Booking made before outbreak of a pandemic

  • A maximum of three cancellations of trips or vacations booked before the outbreak of a pandemic are insured per policy
  • AXA's insurance benefits are limited to a maximum of CHF 10,000 per insured event and insured person

Booking made after outbreak of a pandemic

  • A maximum of one unforeseen cancellation of a trip or vacation booked before the outbreak of a pandemic is insured per policy
  • AXA's insurance benefits are limited to a maximum of CHF 10,000 per insured person

For new bookings of travel abroad, check whether a general travel warning or travel restrictions apply to your travel destination (quarantine after entering from Switzerland / lockdown in accordance with travel warnings of the destination country or quarantine upon return to Switzerland in accordance with the risk list of the FOPH). If this is the case at the time of the new booking, then there is no insurance coverage for this new booking.

In the following cases, the travel cancellation insurance does not bear any of the costs since, in principle, the trip can be taken:

  • 3G, 2G, 2G+, 1G restrictions.
  • Fear or uncertainty before starting a trip.

Note

Many countries require COVID insurance for entry

In most cases, the modules “cancellation cost insurance” and “personal assistance insurance” of AXA travel insurance cover this. With “cancellation cost insurance,” you are insured if you contract the coronavirus before your trip. With “personal assistance insurance,” you are insured if you contract the coronavirus during your trip. 

Detailed information on benefits can be found in the insurance conditions. If you need a confirmation of insurance for your trip, you can order one from your advisor.

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Examples of damage/loss

Defective vehicle

Defective vehicle

Sandro's car breaks down in Germany and cannot be repaired within 24 hours. Sandro has to reorganize the rest of his trip. AXA travel insurance provides roadside assistance and covers the onward journey and return of the vehicle.

  1. Statement of costs
  2. Roadside assistance, towing CHF 250
  3. Additional overnight stay CHF 350
  4. Continuation of trip in rental car CHF 1000
  5. Repatriation of your vehicle CHF 1400
  6. Grand total damage/loss CHF 3000
  7. Sandro's deductible CHF 0
  8. Compensation by AXA CHF 3000
Coronavirus

Coronavirus

Stephen books a two-week vacation by the ocean for the whole family. But he ends up in bed with coronavirus and has to cancel the long-awaited trip. AXA travel insurance covers the cancellation costs.

  1. Statement of costs
  2. Cancellation costs CHF 6150
  3. Travel agent's administration charge CHF 120
  4. Grand total damage/loss CHF 6270
  5. Stephan's deductible CHF 0
  6. Compensation by AXA CHF 6270
Broken leg on beach

Broken leg on beach

One false step on the beach at Fuerteventura – and Claudio needs an emergency operation in the local hospital on a compound fracture of his lower leg. The trip home for him and his family of five has to be organized and the additional costs borne. Fortunately, Sandro has taken out travel insurance with AXA.

  1. Statement of costs
  2. Emergency transportation to hospital CHF 500
  3. Additional costs of family accommodation CHF 1500
  4. Repatriation of Claudio under medical supervision CHF 9000
  5. Repatriation of family CHF 4000
  6. Grand total damage/loss CHF 15000
  7. Claudio's deductible CHF 0
  8. Compensation by AXA CHF 15000

Support and frequently asked questions

*Corona information

Current information, questions and answers on travel insurance, and contact options can be found on our information page.

The following cases in connection with the coronavirus (SARS-CoV-2 and COVID-19) are no longer covered by new Intertours travel insurance contracts concluded after March 13, 2020:

  • Cancellations of trips due to coronavirus 
  • Trips that cannot be continued as planned due to the coronavirus
  • Entry bans on travelers from specific countries
  • Consequential costs for trips to the specified areas (e.g. additional rebooking costs)
  • Repatriation from the specified areas

The following cases continue to be covered:

  • Travel cancellations due to illness (e.g. if you contract the coronavirus in Switzerland and have to cancel a planned trip as a result)
  • Travel curtailments or repatriation due to illness (e.g. if insured persons fall sick during a trip and have to be repatriated)

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