Travel, vacation and leisure time: AXA’s travel insurance supports you and your family. In any emergency situation – in Switzerland or abroad – quickly and reliably.
Purchase advice: 0800 800 501
INTERTOURS travel insurance consists of cancellation cost insurance, personal assistance insurance, and vehicle assistance insurance. You can purchase each of these individually or as a combination. If you select all the modules, you get a 25% discount.
The cancellation cost insurance and personal assistance insurance cover you worldwide. With the vehicle assistance insurance, you are covered while traveling in Europe.
If your trip is canceled or changed, AXA covers the transportation costs (air, rail, bus, and rental car), accommodation (holiday home or hotel) plus event tickets. Possible reasons for your trip being canceled or changed are:
AXA supports you worldwide and covers the costs if there’s an emergency during your travels. Personal assistance covers:
With its vehicle assistance, AXA insures your own vehicle or a rental vehicle within Europe, covering:
Sandro's car breaks down in Germany and cannot be repaired within 24 hours. Sandro has to reorganize the rest of his trip. AXA travel insurance provides roadside assistance and covers the onward journey and return of the vehicle.
Stephan books a two-week vacation by the ocean for the whole family. But he ends up in bed with summer flu and has to cancel his long-awaited trip. AXA travel insurance covers the cancellation costs.
One false step on the beach at Fuerteventura – and Claudio needs an emergency operation in the local hospital on a compound fracture of his lower leg. The trip home for him and his family of five has to be organized and the additional costs borne. Fortunately, Sandro has taken out travel insurance with AXA.
If you would like to report a canceled trip or an incident, you can do so quickly and easily online. If you have any questions about travel cancellations or travel incidents, please contact the hotline: tel. 0800 809 809 (from abroad +41 58 218 11 00). As we are currently receiving a lot of enquiries, you may be subject to longer waiting times than usual if you call us by phone.
Our travel insurance has no deductible. Loss events that are covered are compensated in full.
No, your luggage is not included in your travel insurance. Our OPTIMA household contents insurance offers comprehensive luggage protection.
If your luggage is lost or damaged in transit, be sure to report it to the carrier. If it is stolen, you must also report it to the nearest police station.
No, the "Mobility (Assistance)" cover in our car insurance only protects you in the insured vehicle. However, vehicle assistance from INTERTOURS protects you in any vehicle, even if it is borrowed or hired. It is valid in Europe and the countries bordering the Mediterranean – excluding the Russian Federation, Belarus, Georgia, Armenia, Azerbaijan, and Kazakhstan.
No, legal assistance is not part of the travel insurance. Appropriate help and advice is provided by our legal expenses insurance or the Ombudsman for the Swiss travel industry.
The following cases in connection with the coronavirus (SARS-CoV-2 and COVID-19) are no longer covered by new Intertours travel insurance contracts concluded after March 13, 2020:
The following cases continue to be covered:
Existing customers who concluded their Intertours cancellation cost or personal assistance insurance prior to March 13, 2020 are not affected by this amendment and continue to enjoy comprehensive insurance protection.
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