AXA Switzerland Whistleblowing Hotline

Ethical and moral values underpin our work. Corporate governance is therefore a central pillar of our activities.

Please note

The AXA hotline is not a general complaints body. Please pass on any complaints to do with your insurance contract or general complaints about AXA Switzerland insurance and policies through our "Praise, criticism, ideas or complaints" page.

What breaches should you report to us?

Despite our high integrity standards, it is possible that AXA Switzerland employees or distribution partners may act unethically, dishonestly or in a manner that could damage the business – or even be illegal. In these cases, you can contact the AXA Investigation Office directly or report the case anonymously through our whistleblowing platform.

Breaches of this kind include, for example:

  • Bribery, corruption and conflicts of interest (e.g. irregular payments or gifts to influence decisions within AXA)
  • Money-laundering, financing of terror activities, breaches of sanctions
  • Fraud inside or outside of AXA involving AXA employees (e.g. fraudulently obtaining claims payments or help in doing so)
  • Fraudulent financial information (e.g. false accounting or misleading financial reporting)
  • Sexual harassment 
  • Other problems 
  • Discrimination
  • Inappropriate behavior (e.g. offensive or unacceptable behavior)
  • Theft of money or company property
  • Data outflow / theft of intellectual property
  • Breaches of other laws, procedures, and regulations

Where can you report breaches?

To enable us to deal neutrally with a potential breach, you can either report this  directly to the AXA Switzerland Investigation  Office or anonymously through our whistleblowing platform.

Reporting to the AXA Switzerland Investigation Office

To report a breach, you can contact our Investigation Office directly. Your identity will be treated confidentially.


You have the following options for contacting us:

  • E-mail: investigation@axa.ch
  • Phone: +41 58 215 56 50
  • Postal address: 
    Investigation Office (personally)
    AXA Insurance Ltd
    Internal Audit, G5.104
    General-Guisan-Strasse 40
    CH-8400 Winterthur

Report breach – securely and anonymously

You can report a breach easily, confidentially and if requested, completely anonymously through our whistleblowing platform. The latter is operated independently from AXA and guarantees the utmost confidentiality. The Investigation Office is involved in managing the platform and treats your disclosures with the greatest of care.

Your anonymity remains protected. Communication is solely through a protected mailbox.

To the whistleblowing platform

Support and FAQs

  • Why should I report a breach?

    By reporting a breach, you are doing a great service to AXA and the company. If, despite our high standards, there are still breaches and irregularities, it's all the more important for us to investigate these immediately and take action. Your report helps us to act immediately in the event of any wrongdoing. 

  • When should I make a report?

    Make a report if there is reasonable suspicion of a breach. You do not have to provide written evidence at this stage, but it would be very helpful if you did, as it would support your suspicion and make our investigations easier. 

  • How will my report be handled?

    Reports via email, letter, telephone or online through our whistleblowing platform will always be treated confidentially.

  • Should I report anonymously or give my name?

    You yourself decide whether to make an anonymous report or give your name. If you've given your name to the Investigation Office, but subsequently prefer to remain anonymous, you must let the Investigation Office know by the time they first make contact with you at the latest.

    Just remember, though, that there could be situations where conclusions may be drawn about the whistleblower (e.g. facts of the matter are only known to a very small number of people). But we will make every effort to accommodate your request for anonymity.

  • Should I expect consequences?

    You should not normally expect consequences. However, there may be criminal repercussions for making false accusations.

  • Is there legal protection for whistleblowers in Switzerland?

    There is no comprehensive legal protection for whistleblowers in Switzerland who report wrongdoing or illegal activities. Although Switzerland does not belong to the EU, AXA Switzerland makes every effort to protect whistleblowers as far as possible. In this regard, the AXA Group is guided by the EU Whistleblowing Directive. Although we try to maintain confidentiality and avoid retaliation, protection cannot be guaranteed.