The landlord notifies us about damage to the apartment or a claim for outstanding rental fees. For this, he must send you the original surety document with his signature. By signing the form, you declare your consent and we will pay the amount. We subsequently claim this amount back from you.

If there is damage to the apartment, you always first need to notify your personal liability insurer. It covers any justified liability claims and defends against unjustified ones. If the landlord has instituted collection proceedings, we are obligated to pay the amount without your consent if

• we receive a default summons.
• we receive a legally binding court decision with a fine against you.

Yes, the landlord has the right to ask you for an ordinary rental deposit with a bank.

The premium you have paid will be refunded.

The landlord must confirm the termination in writing and return the surety document. If he fails to do so within a year after the rental agreement ends and does not file any claims, the rental guarantee from AXA ends automatically. The premium is owed up to the end of the rental agreement.