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Unpaid invoices and demands for payment – this is what you need to do

You've received a payment request or demand for payment from AXA and would like to apply for a payment deferral or payment in installments. What’s the best way to proceed? What are the consequences and costs for you? You can find answers to these and other questions on this page.

Apply for a payment deferral or for payment in installments

Life doesn't always go to plan: a payment deferral gives you more time to settle your invoice. However, applying for a payment deferral or payment in installments involves extra costs.

Here's what you need to do: 

  • Do you already have a login to the myAXA customer portal? Then you can apply for a payment deferral or for payment in installments online quickly and easily.
  • If you don't have a login to the myAXA customer portal, you can apply for a payment deferral or for payment in installments using the forms below.
  • Teaser Image
    Amend payment and dispatch method

    Keep an overview of your invoices: use eBill to pay online easily in eBanking. Alternatively, get your invoices by email or directly in the myAXA customer portal rather than by post.

    To payment options
    Amend dispatch method in the myAXA customer portal

Revocation of license plates for your motor vehicle 

If you haven't paid the compulsory liability insurance for your motor vehicle despite a demand for payment, you'll lose insurance cover. A message will then be sent to the road traffic office. The office will require you to surrender your vehicle registration document and license plates (this is required by law). Given this status, you as a customer will no longer be allowed to drive the vehicle to which the license plates are registered. You could also be charged several hundred francs by the relevant canton's road traffic office if your license plates are revoked.

Here's how to reinstate your insurance coverage:

  • Settle outstanding premiums and reminder fees in full. The myAXA customer portal shows you the outstanding amount and enables you to pay directly online.
  • Your insurance cover (insurance certificate) will be activated within 24 hours of receipt of payment. If you need your insurance cover sooner, please contact your insurance advisor directly. You will find contact details in the myAXA customer portal.
  • As soon as insurance cover is reactivated, the insurance certificate will be automatically sent to the relevant road traffic office. You can then immediately use your vehicle again with the registered license plates. If the road traffic office has confiscated your license plates in the meantime, you will have to reregister them there.

Always there for you

Do you have any questions? How to reach us:

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Frequently asked questions about your invoice

  • How can an entry in the debt enforcement register be deleted?

    Please contact us or your advisor online.

    AXA offers two options for deleting the entry in the debt enforcement register:

    • Standard option: you receive an invoice in the mail with deletion costs of CHF 52. After you've paid the invoice, AXA sends a deletion request to the relevant debt enforcement office. As soon as the application has been sent, there is a minimum 24-hour period before the debt enforcement office cancels the entry.
    • Express option: you receive an invoice via email with express deletion costs of CHF 72. Pay the invoice using the QR code given in the email and send the proof of payment electronically to AXA. AXA then sends a deletion application to the relevant debt enforcement office. As soon as the application has been sent, there is a minimum 24-hour period before the debt enforcement office cancels the entry.
  • What happens if my motor vehicle's license plates are revoked?

    If you don't pay the premium for your motor vehicle insurance after having received a reminder letter and demand for payment, the license plates will be revoked. Given this status, you as a customer are no longer allowed to drive the vehicle to which the license plates are registered. You can find out more information above in the "License plate revocation motor vehicle" section.

  • When does debt enforcement start if the license plates of my motor vehicle are revoked?

    As soon as your motor vehicle insurance has been canceled (your license plates have been returned to the road traffic office), you will receive a new statement. If this invoice isn't paid despite a reminder and demand for payment, AXA will instigate debt enforcement proceedings. 

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