AXA and AXA-ARAG, a subsidiary of AXA Insurance Ltd, are fully committed to data protection and security.
Insofar as AXA Insurance Ltd / AXA Life Ltd / AXA-ARAG stores data about your person, you are entitled to
Email: AXA-Box firstname.lastname@example.org (unencrypted) or
Letter: AXA Data Protection Officer, AXA Insurance Ltd / AXA Life Ltd, Legal & Compliance, W1.104, General-Guisan-Strasse 40, CH-8400 Winterthur
Email: AXA-ARAG-Box email@example.com (unencrypted) or
Letter: AXA-ARAG Data Protection Officer, AXA-ARAG Legal Protection Ltd, Legal, Compliance & Risk Management, AM0.114, Affolternstrasse 42, CH-8050 Zurich
All personal data are processed in accordance with the applicable data protection provisions. Because AXA Switzerland belongs to the French AXA Group, some of the business processes are carried out in centralized service centers and data processing systems internationally for the purpose of reducing costs. Steps that involve data processing outside of the European Union are subject to AXA Group's Binding Corporate Rules. These Binding Corporate Rules have been approved by the European Data Protection Authorities and made available to the Federal Data Protection and Information Commissioner for information purposes. They ensure an adequate level of protection when data are processed by AXA companies domiciled outside of the EU.
The internet pages are processed by AXA. Insofar as legally permissible, AXA therefore rejects liability for any violations of statutory data protection provisions and any consequential loss or damage.
Yes. Websites to which you transmit sensitive or personal data are secured against third-party access by secure socket layer (SSL) encryption technology. On the internet, however, it is generally impossible to guarantee the completeness, confidentiality and security of data, so AXA and AXA-ARAG reject all liability:
When you access AXA's or AXA-ARAG's website, you declare your agreement with the above conditions.
These data are exclusively forwarded to AXA-ARAG. AXA-ARAG handles these data confidentially and does not pass them on to any other companies in the AXA Group.
Information about website use is saved automatically on the web servers. AXA or AXA-ARAG analyzes this information anonymously and without reference to the IP address (the address of your computer) in order to optimize the website.
When you visit our websites, cookies are stored on your computer corresponding to the areas you visit. However, these cookies contain no personal data and are deleted automatically after 90 days. A new cookie will be placed every time you visit our website. Information in existing cookies will be updated.
Cookies are small text files in which the provider of the internet page saves relevant data so as to facilitate and improve surfing on the website. Other websites cannot read the cookie. AXA does not save any personal data such as names and addresses, etc., in its cookies.
Cookies enable website operators to address their visitors more selectively and present individual offers to them. Using cookies makes websites more user-friendly. For example, cookies allow storage of language settings and automated logins.
This description applies to the services of Google Inc. (hereinafter "Google"), which relate solely to the publicly accessible area of the AXA website.
Google uses the following information to analyze how you use the website, to compile reports about website activities for AXA, and to provide other services in connection with internet use:
Google may transfer this information to third parties, provided that doing so is prescribed by law or if Google contracts a third party to process the data. Third-party providers, including Google, can activate ads on websites and use the cookies that are stored in order to activate ads on the basis of the user's prior visits to the website.
Under no circumstances will Google associate your IP address with other data in its possession. Permission to collect and save data can be revoked at any time, but not retroactively. Most internet browsers allow you to deactivate cookies (see the instructions in your browser). We need to point out, however, that deactivating cookies may restrict some of the functions of this and other websites.
By using this website you agree to have Google process the data that has been collected about you in the ways and means and for the purpose described above.
Permission to collect and save data can be revoked at any time, but not retroactively.
The following data protection provisions describe how AXA processes your personal data. Personal data are individual items of information that can be assigned to an identified or identifiable person. "Processing" refers to all handling of personal data – with or without the help of automated processes – including the collection, storage, use, disclosure and deletion of data.
Please note that for various reasons – for instance the development of our products and services or the implementation of new technologies – it may be necessary for data protection provisions to be amended. We therefore recommend that you view the data protection information on our website on a regular basis so as to keep abreast of any changes. This data protection information was last updated in July 2018.
Responsibility for data processing at AXA Insurance Ltd / AXA Life Ltd and AXA-ARAG Legal Protection Ltd at Landstrasse 60 in Vaduz lies with the following AXA companies:
Responsibility for data processing at the Rofenberg Stiftung für Personalvorsorge (Rofenberg Employee Welfare Foundation) (Landstrasse 60 in Vaduz) and the AXA Stiftung Betriebliche Vorsorge (AXA Foundation for Occupational Benefits) in the Principality of Liechtenstein (Städtle 36 in Vaduz) lies with the following AXA company:
The companies responsible are hereinafter referred to together as AXA.
Your personal data are processed in accordance with the statutory provisions, specifically the provisions governing data protection and the Insurance Contract Act, and, insofar as this is required, with your consent.
Personal data you have provided to us yourself or we have legitimately received from companies in the AXA Group, from contracting partners such as insurance brokers and other third parties, may be processed by us for the following purposes:
AXA may send or disclose your personal data to other companies or individuals, but only on the condition that sending or disclosing the information serves one of the above-mentioned purposes or is necessary in connection with the processing of an order.
The recipients of personal data specifically include lawyers, experts, doctors specialized in occupational health, reinsurers, co-insurers, insurance brokers, service providers, other insurance companies, agents and claims adjusters. These recipients may only process your personal data insofar as this is necessary for the performance of their tasks.
Where provided for under current legislation, personal data may also be transmitted to the government offices and authorities concerned.
We only transmit personal data to recipients outside of the European Economic Area (EEA) if the third country has been recognized by the European Commission as providing adequate protection of data or if adequate data protection guarantees exist – such as the AXA Group's binding internal data protection rules, EU standard contractual clauses and the EU-US Privacy Shield.
The officers responsible for data processing are domiciled in Switzerland and data processing takes place mainly in Switzerland. Switzerland is recognized by the European Commission as a secure third country providing adequate data protection.
AXA is part of the AXA Group. Some of the business processes are carried out in centralized service centers and data processing systems. The processing of data outside of the European Economic Area or Switzerland is done on the basis of the AXA Group's Binding Corporate Rules; these Rules were approved by the European Data Protection Authorities. They ensure an adequate level of protection when data are processed by AXA companies domiciled outside of the EU.
The length of time data are kept varies depending on the type of business transaction involved. AXA determines this on the basis of the following criteria:
Once the set period of time expires your personal data will be deleted.
In the case of insurance contacts we retain your personal data throughout the life of the contractual relationship or settlement of the claim, in accordance with statutory retention periods. In this case the retention period is up to ten years and may be extended if legal claims are asserted, exercised or defended.
With various types of business transactions, automated individual decision-making is possible on the basis of the available data. Where this decision impacts you negatively – e.g. the premium is increased, a benefit is refused, or you are given notice of termination – we will inform you that the decision was made on a fully automated basis. In this event you have the right to request that a human reviews the case in person and that you are able to state your view.
Where AXA processes data about your person, you have the following rights:
Please send any inquiries about data processing in writing, enclosing a copy of your passport or ID card, to the Data Protection Consultant:
If you believe AXA has failed to comply with applicable data protection regulations, we would advise you to contact the above-mentioned AXA Data Protection Consultant in the first instance.
You can also file a complaint directly with the relevant data protection supervisory authority:
Data Protection Office (DSS)
P.O. Box 684
AXA takes appropriate technical and organizational security measures to protect the personal data you transmit against unlawful or unauthorized access, manipulation, erasure, alteration, forwarding and use. These security measures are constantly enhanced and upgraded in accordance with the latest technological developments. The websites to which you transmit personal data are secured against third-party access by secure socket layer (SSL) encryption technology. You can check whether your connection to AXA's servers is secure by looking in the address line of your browser: If it begins with https://, the link is secure.
However, we would point out that the completeness, confidentiality and security of the data and its transmission on the internet cannot be guaranteed in general. We cannot be held liable for the security of your personal data during transmission, only as of the time your data arrives in our systems.
Information for our customers is provided on our websites and no personal data are collected or processed in principle. When you visit our website you remain anonymous. We cannot identify you personally without involving an internet service provider.
When you use our premium calculator, your data are stored and processed for product and service as well as policy issuing purposes. When personal data are entered we are able to identify you personally. This also applies to use of the customer portal www.myaxa.ch, since this requires registration. Registration is used to identify the user – and minimizes the risk of unauthorized parties being able to access data.
Our web servers automatically store the usage data for our websites. To optimize its websites, AXA evaluates this data anonymously – i.e. without including the IP address.
Cookies are used on AXA's websites. These are small files that are stored on your computer or mobile device when you visit or use our internet pages. Cookies store specific information about your exchange with a particular internet page via your browser. When a cookie is activated, it is assigned an identification number (cookie ID) enabling your browser to be identified and the information contained in the cookie to be used.
Most of the cookies we use are temporary session cookies that are deleted from your computer or mobile device automatically or at the end of a browser session. In addition, we also use permanent cookies. These remain stored on your computer or mobile device after your browser session ends. Permanent cookies usually remain on your computer or mobile device for between 30 and 90 days and are deactivated automatically at the end of the set period of time.
The cookies we use are designed to facilitate various functions on our websites. For example, cookies help us store your country and language settings as well as your shopping cart across different pages during an internet session.
By using cookies we can also record and analyze the user behavior of visitors to our internet pages. This enables us to make our internet pages more user-friendly and effective, and your visit to our internet pages as enjoyable an experience as possible. In addition, we can display information tailored to your specific interests.
The cookies or corresponding technologies stored on your computer or mobile device can also come from other companies in the AXA Group or from independent third parties such as advertising partners and internet service providers.
These cookies enable our partner companies to approach you with individualized advertising and to measure its impact. The cookies from partner companies likewise remain stored on your computer or mobile device for the period of time set by the third-party provider and are automatically deactivated at the end of this period.
Our advertising partners only have access to data based on an identification number (cookie ID). This comprises online usage information such as the internet pages you have visited and the content you have used.
In the case of AXA customers who have registered, the online usage information containing details of the use of AXA products and services as well as demographic data such as age group, location and gender are linked and made usable for advertising partners. Our customers have the right to object to the use of such data by advertising partners by adjusting the settings via the partner company links shown below.
IP addresses are shortened when data are transmitted, so as to prevent individual devices from being identified. The IP address sent by your browser as a result of the use of tools from third-party providers is not linked to other data from this third-party provider. This information is only transmitted by third-party providers on the basis of statutory requirements or in connection with the processing of order data.
We also use retargeting technologies on our web pages. This also enables us to target users of our internet pages with advertising on third-party websites. The advertising shown on internet pages is based on cookies in your browser, a cookie ID and an analysis of your previous usage.
When you access our internet pages from the European Economic Area (EEA), we only use the following cookies from third-party providers and tracking technologies to identify traffic from the EEA and to manage the use of tools as well as rectify faults and improve our internet pages:
If you want to block the use of these tools, you can proceed as described in the following section.
Most internet browsers accept cookies automatically. However, you can instruct your browser not to accept any cookies or to ask every time before a cookie is accepted on a website you visited. You can also delete cookies on your computer or mobile device by using the corresponding function on your browser.
A list of the technologies used, with information about the providers, the purpose of the technologies concerned, the corresponding options for preventing or restricting their use as well as additional information from the relevant providers can be found here:
|Solution / purpose
|Adobe Test & Target / website optimization||
Adobe Systems Inc.
345 Park Avenue, San Jose 95110-2704, CA, USA
|AT Internet / website analytics||
85 avenue John Fitzgerald Kennedy, 33700 Mérignac
|Capture Media / advertising
Capture Media AG
Löwenstrasse 3, 8001 Zurich
|DoubleClick / advertising
1600 Amphitheatre Parkway, Mountain View, CA 94043 USA
|Google AdWords Conversion / advertising
1600 Amphitheatre Parkway, Mountain View, CA 94043 USA
|Google Analytics / website analytics
1600 Amphitheatre Parkway, Mountain View, CA 94043 USA
|Google Dynamic Remarketing / advertising
1600 Amphitheatre Parkway, Mountain View, CA 94043 USA
If you decide not to accept our cookies, or the cookies and tools of our partner companies, you will not see certain information on our websites and will be unable to use some functions.
On our internet pages we also use social plugins, which are identifiable through the logo of the social networking site concerned.
All plugins used are installed using a 2-click process. This means the plugins concerned are only activated when you click on the provider's icon.
When you visit a page of our website containing an activated plugin, your browser establishes a direct link to the provider's servers. The content of the plugin is directly transmitted to your browser by the relevant provider and incorporated into the page. Through incorporation of the plugin, specific information is sent to and stored by the third-party provider.
Even if they are not a member of the relevant social networking site, they are still able to obtain and store your IP address via the social plugin. When you are logged into one of the social networking sites, the third-party providers can directly assign your visit to our website to your personal profile on the social networking site. If you interact with the plugins, for instance by clicking the "Like", "+1", "Twitter" or "Instagram" button, the corresponding information is likewise sent directly to and stored on a server belonging to the third-party providers. The information is also published on the social networking site, Twitter or Instagram account, and displayed to your contacts there. For information about the purpose and extent of data collection and the further processing and use of data by third-party providers, as well as your associated rights and possible settings for protecting your privacy, please consult the third-party providers' data protection provisions. A list of the plugins we use, as well as further information about the relevant providers, can be found here:
1601 S. California Ave, Palo Alto, CA 94304, USA
1601 Willow Road, Menlo Park, CA 94025, USA
795 Folsom St., Suite 600, San Francisco, CA94107, USA
If you want to prevent Google, Facebook, Twitter or Instagram from assigning the data collected via our web presence to your personal profile on the social networking site concerned, you need to log out of the relevant social networking site before accessing our website. By using specialized add-ons for your browser, such as NoScript (https://noscript.net/) and Ghostery (https://www.ghostery.com/), you can completely prevent plugins from being loaded.