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Terms and conditions of data protection

AXA and AXA-ARAG, a subsidiary of AXA Insurance Ltd, are fully committed to data protection and security.

Your data at AXA

Insofar as AXA Insurance Ltd./AXA Life Ltd./AXA-ARAG has stored data about your person, you are entitled to

  • information
  • correction and
  • deletion / blocking of these data, provided there is no statutory record-keeping requirement.

How to reach us

In order to be able to process your request, you can reach us as follows:

AXA Insurance Ltd./AXA Life

email: AXA-Box (unencrypted) or

letter: AXA Data Protection Officer, AXA Insurance Ltd., Legal & Compliance, W1.104, General-Guisan-Strasse 40, CH-8400 Winterthur


email: AXA-ARAG-Box (unencrypted) or

letter:  AXA-ARAG Data Protection Officer, AXA-ARAG Rechtsschutz AG, Legal, Compliance & Risk Management, AM0.114, Affolternstrasse 42, CH-8050 Zürich

Data processing

All personal data is processed in accordance with the applicable terms and conditions of data protection. Because the AXA companies in Switzerland belong to the French AXA Group, some of the business processes are carried out in centralized service centers and data processing systems internationally for the purpose of reducing costs. Steps that involve data processing outside of the European Union are subject to AXA Group's Binding Corporate Rules. These Binding Corporate Rules have been approved by the European Data Protection Authorities and made available to the Federal Data Protection and Information Commissioner for information purposes. They ensure an adequate level of protection while data is being processed by AXA companies domiciled outside of the EU.

The internet pages are processed by AXA. Insofar as legally permissible, AXA-ARAG therefore rejects liability for any violations of statutory data protection provisions and any consequential loss or damage.

Questions and answers on data protection

Is my sensitive data protected during transmission to AXA?

Yes. Websites to which you transmit sensitive or personal data are secured against third-party access by secure socket layer (SSL) encryption technology. On the internet, however, it is generally impossible to guarantee the completeness, confidentiality and security of data, so AXA and AXA-ARAG reject all liability:

  • for the security of your data during transmission over the internet
  • in the event that a third party changes, inspects, accepts, uses or sells the data that you or AXA entered
  • for malfunctions in the internet, imported data of any kind (also viruses), and in connection with links from and to other websites.

When you access AXA's or AXA-ARAG's website, you declare your agreement with the above conditions.

What happens to my data in case of an online notification of a legal case?

These data are exclusively forwarded to AXA-ARAG. AXA-ARAG handles these data confidentially and does not pass them on to any other companies in the AXA Group.

Does AXA store data about user behavior?

Information about website use is saved automatically on the web servers. AXA or AXA-ARAG analyzes this information anonymously and without reference to the IP address (the address of your computer) in order to optimize the website.

Does AXA use cookies?

When you visit our websites, cookies are stored on your computer corresponding to the areas you visit. However, these cookies contain no personal data and are deleted automatically after 90 days. A new cookie will be placed every time you visit our website. Information in existing cookies will be updated.

What are cookies?

Cookies are small text files in which the provider of the internet page saves relevant data so as to facilitate and improve surfing on the website. Other websites cannot read the cookie. AXA does not save any personal data such as names and addresses, etc., in its cookies.

Why are cookies used?

Cookies enable website operators to address their visitors more selectively and present individual offers to them. Using cookies makes websites more user-friendly. For example, cookies allow storage of language settings and automated logins.

Cookie and data protection provisions for the Google advertising applications DoubleClick, Google Adwords and Google Analytics

This description applies to the services of Google Inc. (hereinafter "Google") which relate solely to the publicly accessible area of the AXA / AXA-ARAG website.

Google also uses cookies, which are text files that are saved on your computer in order to analyze your use of the website. The information generated by a cookie about the way you use the website (including your IP address) is transmitted to and saved on a Google server in the US. Google complies with the data protection provisions of the U.S.-Swiss Safe Harbor Agreement and is registered as a certified Safe Harbor company with the United States Department of Commerce.

Google uses the following information to analyze how you use the website, to compile reports about website activities for AXA, and to provide other services in connection with internet use:

  • IP address
  • sites that are visited and their order (a tracking cookie may be installed)
  • the operating system and browser being used
  • date and time when the page was visited
  • address of the previous website if a direct link on it led you to the current site

Google may transfer this information to third parties, provided that doing so is prescribed by law or if Google contracts a third party to process the data. Third-party providers, including Google, can activate ads on websites and use the cookies that are stored in order to activate ads on the basis of the user's prior visits to the website.

Under no circumstances will Google associate your IP address with other data in its possession. Permission to collect and save data can be revoked at any time, but not retroactively. Most internet browsers allow you to deactivate cookies (see the instructions in your browser). We need to point out, however, that deactivating cookies may restrict some of the functions of this and other websites.

By using this website you agree to have Google process the data that has been collected about you in the ways and means and for the purpose described above.

Permission to collect and save data can be revoked at any time, but not retroactively.

Notes about the terms and conditions of Google