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Protecting your privacy in dealing with your personal data is important to AXA. When processing your personal data, AXA complies with the Swiss Federal Act on Data Protection and the European General Data Protection Regulation. AXA regularly provides its employees with training in data protection matters. Furthermore, with its Binding Corporate Rules, the AXA Group has created a global standard of data protection throughout the Group (see "Will my data be sent to a country outside of the EEA?").
We protect your data and do not sell it to third parties outside the AXA Group. We may market products jointly with other companies if we believe there is a unique or compelling value proposition for our customers.
On this website we have put together information on data protection for you. If you are unable to find answers to your questions, please contact the AXA Data Protection Consultant.
Please note: As the basis of all four language versions of our terms and conditions of data protection, the German version is definitive.
In the context of existing business relationships or the use of individual services or premium calculators, the provisions for specific business cases apply in addition to the general data protection provisions.
Are you already an AXA customer and
You do not yet have a business relationship with AXA and
Transparency is an important building block of trust-based cooperation. Therefore, we would like to inform you as accurately as possible, in line with the relevant legal requirements, and particularly the GDPR, about the processing of your personal data when you visit our website, including subpages, as well as about your rights and opportunities for contacting us.
AXA takes appropriate technical and organizational security measures to protect the personal data you transmit against unlawful or unauthorized access, manipulation, erasure, alteration, forwarding, and use. These security measures are constantly enhanced and upgraded in accordance with the latest technological developments. The websites to which you transmit personal data are secured against third-party access by secure socket layer (SSL) encryption technology. You can check whether your connection to AXA's servers is secure by looking in the address line of your browser: If it begins with https://, the link is secure.
However, we would point out that – on the internet – the completeness, confidentiality, and security of the data and its transmission cannot be guaranteed in general. We cannot be held liable for the security of your personal data during transmission, only as of the time your data arrives in our systems.
Generally, you do not need to log in or identify yourself to use our website. However, in the context of the use of the website, we need to process your IP address in order to enable the functionality of the website and to send you the pages you request. The processing normally takes place based on statutory provisions, and in the case of access from the EEA for the purposes of implementing the usage relationship in the context of our website and its possible functions, in accordance with Art. 6 (1) (b) GDPR and, if applicable, based on your consent in accordance with Art. 6 (1) (a) GDPR.
When you use our premium calculator, your data is saved and further processed for product and service as well as policy issuing purposes. When personal data is entered we are able to identify you personally. This also applies to use of the customer portal www.myaxa.ch, since this requires registration. The registration serves to identify you – and minimizes the risk of unauthorized parties being able to access data.
The web server automatically saves the pages visited. In so doing, your IP address is also stored, and this history essentially comprises personal data. We use the history of pages visited for technical troubleshooting, to defend and police our systems against attacks, and for marketing purposes.
In addition, we evaluate the view history of the website, insofar as it is saved, in order to optimize the web pages. The evaluation itself is done in anonymous form, i.e. by summarizing view data so that the results can no longer be linked to any individuals.
This processing normally takes place based on your consent in accordance with Art. 6 (1) (a) GDPR or our legitimate interests in accordance with Art.6 (1) (f) GDPR, if the GDPR applies. Our legitimate interest is to protect our equipment and systems against attacks and further develop our websites for commercial purposes.
We operate social media pages on the following platforms:
Besides us, there is the operator of the social media platform. This is another responsible party who processes data but over which we have only limited influence. Wherever we can influence the data processing parameters, we work – within the framework of the options available to us – toward privacy-friendly handling of the data by the operator of the social media platform. In many areas, however, we are unable to influence the data processing by the social media platform operator and also do not know exactly what data is processed.
The purpose of the data processing and legal basis:
The purpose of the data processing by AXA on these social media platforms is to inform customers about special offers, products, services, promotions, competitions, themes, and company news, and to interact with the visitors to the social media sites on these themes, as well as to respond to questions, praise, or criticism. Wherever the provider of the social media platform gives us the opportunity, we ensure that our social media pages are as compliant as possible with data protection legislation. As far as the statistics are concerned that are made available to us by the provider of the social media platform, we have only limited influence on these and cannot deactivate their collection. However, we make sure that we do not avail ourselves of any additional optional statistics.
Recipients:
Data you enter on our social media sites such as comments, videos, images, likes, public messages, etc. are published by the respective social media platform and are not used or processed by us at any time for any other purposes. We reserve only the right to delete unlawful content, should this be necessary. This includes, for example, posts that violate rights or are unlawful, hate comments, lewd comments (explicit sexual content) or attachments (e.g. images or videos) that may violate copyrights, personal rights, criminal law, or our ethics principles. Where appropriate, we share your content on our site if this is a function of the social media platform, and communicate with you via the social media platform. The legal basis is our legitimate interest in accordance with Art. 6 (1) (f) GDPR. The data processing is conducted in the interest of our public relations work and communication with you.
If you send us an inquiry on the social media platform, we may refer you, depending on the required answer, to a different, secure communication channel that guarantees confidentiality. You always have the option of sending us confidential inquiries. You will find our address in the section for the responsible parties (see question "Who can I contact at AXA?").
Retention period:
All personal information that you send us in connection with inquiries via secure message will be deleted or anonymized by us no later than 90 days after we have sent our last response. The retention period of 90 days is explained by the fact that it may occasionally occur that customers contact us again about the same matter after having received an answer. We can then refer back to the previous correspondence. Experience has shown that, in general, we no longer receive queries about our replies after 90 days.
All public posts by you on the social media pages remain on the timeline for an unlimited period unless we delete them due to the update of an underlying theme, a breach of the law, or a violation of our guidelines, or you delete the post yourself.
With regard to the deletion of your data by the operators themselves, we are unable to intervene. Here, the data protection provisions of the relevant operator apply additionally.
The purpose of the data processing by the operator of the social media platform:
The operator of the social media platform employs web-tracking methods. Web tracking is also possible regardless of whether you are registered or logged in to the social media platform. As mentioned above, we are unfortunately unable to influence the web-tracking methods of the social media platforms. We cannot, for example, turn off this function.
Please be aware: It cannot be excluded that the provider of the social media platform uses your profile and behavioral data, for example to evaluate your habits, personal relationships, preferences, etc. We have no influence over the processing or sharing of your data by the providers of social media platforms.
For more information on the processing of data by the providers of social media platforms and further objection options, please refer to the privacy/data policy of the provider:
Information pursuant to Art. 26 (1 and 2) GDPR:
A relationship according to Art. 26 (1) GDPR (joint responsibility) exists with the operator of the social media service. In this context, the operator manages the entire IT infrastructure of the service, maintains its own data protection provisions, maintains its own relationship with you (if you are a registered user of the social media service), and is also responsible, together with us, for the deletion of unlawful or inappropriate posts and content on the page. In addition, the operator is solely responsible for all questions regarding the data in your user profile to which we, as a company, have no access. The operator has no influence over the processing of your data carried out by us in the context of customer communication or competitions.
If you wish to exercise your rights concerning a specific instance of data processing over which we do have influence, please do not hesitate to contact us. We will check your request (e.g. request for information or objection) ourselves or forward it if necessary to the relevant social media platform if your request concerns data processing carried out by the operator of the social media network.
On our internet pages we also use social plugins, which are identifiable through the logo of the social networking site concerned. We use social plugins on the basis of our legitimate interests (i.e. the optimization and needs-oriented design of our website, provided GDPR is relevant, within the meaning of Article 6 (1) (f) GDPR).
All plugins used are installed using a 2-click process. This means the plugins concerned are only activated when you click on the provider's icon.
When you visit a page of our website containing an activated plugin, your browser establishes a direct link to the provider's servers. The content of the plugin is directly transmitted to your browser by the relevant provider and incorporated into the page. Through incorporation of the plugin, specific information is sent to and stored by the third-party provider.
Even if you are not a member of the relevant social networking site, they are still able to obtain and store your IP address via the social plugin. When you are logged into one of the social networking sites, the third-party providers can directly assign your visit to our website to your personal profile on the social networking site. If you interact with the plugins, e.g. by clicking the "Like," "+1," "Twitter," or "Instagram" button, the corresponding information is likewise sent directly to and stored on a server belonging to the third-party provider. The information is also published on the social networking site, Twitter, or Instagram account, and displayed to your contacts there.
For information about the purpose and extent of data collection and the further processing and use of data by third-party providers, as well as your associated rights and possible settings for protecting your privacy, please consult the third-party providers' data protection provisions. A list of the plugins we use and further information from the respective providers follow here. Please pay particular attention to the data protection provisions on the websites of the respective providers:
Solution |
Provider |
Link |
Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA |
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Instagram LLC 1601 Willow Road, Menlo Park, CA 94025, USA |
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Twitter Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA |
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YouTube |
Operated by: Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA |
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Xing GmbH & Co. KG Dammtorstrasse 30, 20354 Hamburg, Germany |
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LinkedIn Corp. 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA |
If you want to prevent Google, Facebook, Instagram, Twitter, YouTube, Xing, or LinkedIn from assigning the data collected via our website to your personal profile on the social networking site concerned, you need to log out of the relevant social networking site before accessing our website. By using specialized add-ons for your browser, such as "NoScript" (https://noscript.net/) or "Ghostery" (https://www.ghostery.com/), you can completely prevent plugins from being loaded.
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