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Unknown cyber criminals are currently using very convincing fake e-mails and text messages to spread links to fake AXA websites, collect passwords and credit card details, and request payments. Known examples include an e-mail with the subject line "myAXA: bill paid twice!" and a text message supposedly sent by "AXA Bank".
AXA strongly recommends that you delete such e-mails and text messages without reading them and do not open any links.
If you have already followed the cyber criminals' instructions and disclosed personal data to them, AXA recommends changing your passwords immediately and having your credit card blocked if necessary.
If you have any doubts, you can check any pending items directly in the myAXA customer portal or call us on 0800 809 809.
AXA is constantly monitoring the situation and is in contact with the authorities.
AXA supports refugees from Ukraine with free legal advice, free household and liability coverage if they live with AXA customers, and contact persons who speak Ukrainian and/or Russian. Information, questions, and answers regarding insurance and offers relating to the current situation can be found on this page, which is which is also available in Ukrainian and Russian.
What is essentially covered and what benefits will AXA pay in relation to coronavirus? Find out information here on coverage from the individual insurance policies.
Do you have any further questions? You can reach our advisors at any time: in person, with the appropriate protection and hygiene measures in place, as well as via e-mail, telephone or video consultation. You will find all contact details in in our «agency search».
AXA has been a reliable partner on the Swiss insurance market since 1875. We offer attractive insurance and pension solutions to private customers and companies. Around two million customers in Switzerland already trust AXA.
Check out our offers too and calculate your personal premium online immediately. If you have any questions about your insurance product and premium, we're available at any time, for example with our general contact. For more information on the company, please see the "About AXA" heading.
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