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Register now!
Our myAXA customer portal provides secure access round the clock to all contract-related documents, invoices, and much more. Manage your insurance contracts online and find out more about your insurance and pension solutions.
myAXA gives you access to your contractual documents at any time - just log on using our website or your cellphone through the myAXA app. Register now!
In order to register you need:
Once you've registered, you can log in following a three-stage login procedure:
The myAXA customer portal also offers corporate customers central access to all relevant documentation. This enables you to reduce administrative costs, manage your insurance details online easily or grant access rights to your employees and external partners.
You can register for myAXA or change your administrator through the user agreement.
Register with myAXA so that you can access your occupational benefits insurance data at any time. myAXA gives you access to your pension fund certificate and enables you to carry out various calculations. For instance, you can determine any gaps in your pension provision or calculate various retirement scenarios. We will also show you the consequences of withdrawing retirement capital for yourself.
In order to register you need:
Once you've registered, you can log in following a three-stage login procedure:
If you have a question about myAXA in connection with Swibeco, then please visit our Swibeco benefits platform page.
If you have a question about logging in to myAXA or need more information about our customer portal, then have a look at our «Help and questions» section below.
Yes, the "Rights and Power of Attorney" menu entry can give another user access to your contracts.
You can authorize the relevant person who has their own account under the "Rights and Power of Attorney" menu entry.
First, check that you correctly entered the user name or email address and password including uppercase and lowercase letters and special characters.
The TAN is only valid for five minutes. You can request a new TAN under "Request another TAN". Alternatively, you can change the type of TAN, e.g. voiceTAN (voice message).
You'll find your policy number in your contract or on your AXA invoice (e.g.: 12.123.123.).
An mTAN is a mobile transaction number: Every time you register, a one-off code is sent as a text message to your mobile phone.
A vTAN is a voice transaction number: Every time you register, a one-off code is sent by phone.
If you can receive standard text messages via roaming, you can also receive our mTAN text messages.
Yes. If you fail to receive an mTAN, please call the myAXA Helpline on 0800 800 292.
For your own security, access is blocked automatically if several incorrect attempts are made to access your account. The myAXA Helpline on 0800 800 292 will help you to remove the block on your account.
Yes, you can report a claim online in the contract overview. The form is already filled in with your data. You can also attach documents and images.
If you have any questions, please call the myAXA Helpline on 0800 800 292.
You can currently see your personal insurance contracts and the invoice documents relating to your contracts.
Yes, on the homepage, under your contract overview, you will find a list of all the insurance coverage you can take out online. If your employer is entitled to a discount, you will automatically receive the corresponding discount in myAXA.
Activation codes are sent out by post; this normally takes 3 to 4 working days. If you fail to receive an activation code, please contact the myAXA Helpline on 0800 800 292.
The activation code is valid only for 30 days. If your activation code no longer works, please contact the myAXA Helpline on 0800 800 292.
Log into myAXA to change your access data under "User Profile" .
Yes, you can manage the myAXA accounts of several clients as a fiduciary with access.
You need a PIN with which to register at www.myaxa.ch. By giving the contract number (ask your employer), you can ask for a new PIN using the following form.
Register at www.myaxa.ch via "REGISTER NOW" and select "Insured in a pension fund".
Log into the web version via www.myaxa.ch. Select "Access overview", "Add access", "Insured in a pension fund" and enter the PIN.
Please get in touch by completing the form under https://www.axa.ch/en/forms/contact-form-pension-fund.html.
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