myAXA customer portal: The advantages to you

Our myAXA customer portal provides secure access round the clock to all contract-related documents, invoices, and much more. Manage your insurance contracts online and find out more about your insurance and pension solutions.

Login/Registration

Information for private customers

myAXA gives you access to your contractual documents at any time - just log on using our website or your cellphone through the myAXA app. Register now!

Registration

In order to register you need:

the policy number of a contract with AXA
a phone number (mobile or landline in Switzerland or Liechtenstein)

Login

Once you've registered, you can log in following a three-stage login procedure:

Enter an email address.
Enter the password you selected when you registered.
We'll send a TAN to the telephone number you gave us when you registered. Enter the TAN.

Login/registration

Additional information

You can manage the access rights directly in myAXA.
You will find the terms of use here: Terms of use
You can download the myAXA app for iOS here: Download from the App Store
You can download the myAXA app for Android here: Download from Google Play

Information for corporate customers

The myAXA customer portal also offers corporate customers central access to all relevant documentation. This enables you to reduce administrative costs, manage your insurance details online easily or grant access rights to your employees and external partners.

Registration and change of administrator

You can register for myAXA or change your administrator through the user agreement.

User agreement for companies

Additional information

You will find the terms of use for corporate customers here: Terms of use
You can manage the access rights for your employees and externals directly in myAXA. Instructions about this are available here.

How to administer authorized users on the myAXA client portal / Instructions for administrators [.pdf , 661KB]

Information for persons insured with an AXA pension fund

Register with myAXA so that you can access your occupational benefits insurance data at any time. myAXA gives you access to your pension fund certificate and enables you to carry out various calculations. For instance, you can determine any gaps in your pension provision or calculate various retirement scenarios. We will also show you the consequences of withdrawing retirement capital for yourself.

Registration

In order to register you need:

the access letter of your company
a phone number (mobile or landline in Switzerland or Liechtenstein)

Login

Once you've registered, you can log in following a three-stage login procedure:

Enter an email address.
Enter the password you selected when you registered.
We'll send a TAN to the telephone number you gave us when you registered. Enter the TAN.

Login/registration

Additional information

You can find the terms of use for persons insured with an AXA pension fund here: Terms of use

If you have a question about logging in to myAXA or need more information about our customer portal, then have a look at our «Help and questions» section below.

Help and questions

Can I grant a third person (e.g. my spouse) access to my contracts?

Yes, the "Rights and Power of Attorney" menu entry can give another user access to your contracts.
How can another person (e.g. my family or a housemate) view my contracts in my profile?

You can authorize the relevant person who has their own account under the "Rights and Power of Attorney" menu entry.
I can't log in to myAXA.
First, check that you correctly entered the user name or email address and password including uppercase and lowercase letters and special characters.
- Switch browser or device (e.g. smartphone)
- Ensure that your browser accepts cookies.
- For other problems, please contact the myAXA Helpline on 0800 800 292.
The TAN doesn't work.

The TAN is only valid for five minutes. You can request a new TAN under "Request another TAN". Alternatively, you can change the type of TAN, e.g. voiceTAN (voice message).
My contract can't be found even though I've entered the policy number correctly.
You'll find your policy number in your contract or on your AXA invoice (e.g.: 12.123.123.).
- For life insurance policies, you only need to give the figures without the preceding letters (e.g.: 1.123.123 and not G 1.123.123).
- For other problems, please contact the myAXA Helpline on 0800 800 292.

What is an mTAN or a vTAN?

An mTAN is a mobile transaction number: Every time you register, a one-off code is sent as a text message to your mobile phone.

A vTAN is a voice transaction number: Every time you register, a one-off code is sent by phone.
Can I also receive mTANs when I'm abroad?

If you can receive standard text messages via roaming, you can also receive our mTAN text messages.
Can I also receive mTANs from foreign providers?

Yes. If you fail to receive an mTAN, please call the myAXA Helpline on 0800 800 292.
I've entered my TAN or password incorrectly several times and my access is now blocked.

For your own security, access is blocked automatically if several incorrect attempts are made to access your account. The myAXA Helpline on 0800 800 292 will help you to remove the block on your account.
Can I use the myAXA customer portal to report a claim?

Yes, you can report a claim online in the contract overview. The form is already filled in with your data. You can also attach documents and images.

If you have any questions, please call the myAXA Helpline on 0800 800 292.
Which documents are displayed on myAXA?

You can currently see your personal insurance contracts and the invoice documents relating to your contracts.
Can I take out insurance online via myAXA? Will I receive a discount if I take out insurance online?

Yes, on the homepage, under your contract overview, you will find a list of all the insurance coverage you can take out online. If your employer is entitled to a discount, you will automatically receive the corresponding discount in myAXA.
I haven't received an activation code. How long will it be until I receive one?

Activation codes are sent out by post; this normally takes 3 to 4 working days. If you fail to receive an activation code, please contact the myAXA Helpline on 0800 800 292.
The activation code no longer works. How can I get a new one?

The activation code is valid only for 30 days. If your activation code no longer works, please contact the myAXA Helpline on 0800 800 292.
How can I change my access data?

Log into myAXA to change your access data under "User Profile" .
Can I, as a fiduciary, use the myAXA customer portal?

Yes, you can manage the myAXA accounts of several clients as a fiduciary with access.
My company has an OPA solution with you. How do I access my personal pension fund details?

You need a PIN with which to register at www.myaxa.ch. By giving the contract number (ask your employer), you can ask for a new PIN using the following form.
My company has an OPA solution with you and I would like access to my personal pension fund details. I have a PIN, but how do I access a myAXA account?

Register at www.myaxa.ch via "REGISTER NOW" and select "Insured in a pension fund".
My company has an OPA solution with you. I already have a PIN and a myAXA account, but how do I access my personal pension fund details?

Log into the web version via www.myaxa.ch. Select "Access overview", "Add access", "Insured in a pension fund" and enter the PIN.
I already have a PIN and a myAXA account. My company has an OPA solution with you and I would like access to my personal pension fund details, but I am having trouble adding access.

Please get in touch by completing the form under https://www.axa.ch/en/forms/contact-form-pension-fund.html.

Register and log on myAXA customer portal

Information for private customers

Registration

Login

Additional information

Information for corporate customers

Registration and change of administrator

Additional information

Information for persons insured with an AXA pension fund

Registration

Login

Additional information

Help and questions

AXA & You

AXA worldwide

Stay in touch