A smiling woman with curly hair sits on a sofa and uses a tablet surrounded by books in a bright room.

Register and log on myAXA customer portal

Manage contracts and claims digitally
Submit, check and pay invoices online
Personalized advice by phone, email or chat
Login/registration

Register now!

Our myAXA customer portal provides secure access round the clock to all contract-related documents, invoices, and much more. Manage your insurance contracts online and find out more about your insurance and pension solutions. 

Login/registration

Information for private customers

myAXA gives you access to your contractual documents at any time - just log on using our website or your cellphone through the myAXA NEO app. Register now!

Registration

In order to register you need:

  • the policy number of a contract with AXA
  • a phone number (mobile or landline in Switzerland or Liechtenstein)

Login

Once you've registered, you can log in following a three-stage login procedure:

  1. Enter an email address.
  2. Enter the password you selected when you registered.
  3. We'll send a TAN to the telephone number you gave us when you registered. Enter the TAN.

Additional information

Login/registration

Information for corporate customers

The myAXA customer portal also offers corporate customers central access to all relevant documentation. This enables you to reduce administrative costs, manage your insurance details online easily or grant access rights to your employees and external partners.

myAXA offers these advantages for your company and employees

  • Full overview: you have a quick and easy overview of your contracts, invoices and more.
  • Available 24 hours per day: this means that you can organize your insurance matters whenever it suits you best.
  • Simplified administration: with myAXA, it's easy for you to make simple changes yourself, such as entering a new company address.
  • File a claim online: it’s also possible to file a claim easily through myAXA. The most important information is already entered, which saves you time.
  • Delegate tasks: you can easily determine and manage your employees' and external advisors' access rights yourself.
  • Access for employees: your employees can also register in myAXA for simple and easy access to their benefits cases for accident and daily sickness benefits.

Registration and change of administrator

You can register for myAXA or change your administrator through the user agreement.

Additional information

  • You will find the terms of use for corporate customers here: Terms of use
  • You can manage the access rights for your employees and external partners directly in myAXA.
User agreement for companies

Information for persons insured with an AXA pension fund

Register with myAXA so that you can access your occupational benefits insurance details at any time. myAXA gives you access to your pension fund certificate and enables you to carry out various calculations. For instance, you can determine any gaps in your pension provision or calculate various retirement scenarios. We will also show you the consequences of withdrawing retirement capital for yourself.

Registration

In order to register you need:

  • the access letter of your company
  • a phone number (mobile or landline in Switzerland or Liechtenstein)

Login

Once you've registered, you can log in following a three-stage login procedure:

  1. Enter an email address.
  2. Enter the password you selected when you registered.
  3. We'll send a TAN to the telephone number you gave us when you registered. Enter the TAN.

Additional information

  • You can find the terms of use for persons insured with an AXA pension fund here: Terms of use
Login/registration

Do you have any questions about myAXA?

If you have a question about myAXA in connection with Swibeco, please visit our  Swibeco benefits platform page.

Do you have a question about myAXA login or would you like to find out more about our customer portal? You can find further information in the following “Help and questions” section.  

Help and questions

How can I change my login data?

When you’ve logged in to myAXA, you can change your login details under “Settings”, “My account”. You can of course contact us on our myAXA Helpline at 0800 800 292 if you need further assistance.

I can’t log in to myAXA or I have entered the wrong TAN or password several times and my access is now blocked.

First, check that you correctly entered the email address and password including uppercase and lowercase letters and special characters. 

  • Switch browser or device (e.g. smartphone) 
  • Ensure that your browser accepts cookies. 
  • For your own security, access is blocked automatically if several incorrect attempts are made to access your account. The myAXA Helpline can help you with this and other problems on 0800 800 292.
What is an mTAN or a vTAN? Can they be sent abroad and do they work with foreign providers?

An mTAN/vTAN is a mobile or voice transaction number: every time you log on, a one-off code is sent as a text or telephone message to your cellphone. 

If you can receive standard text messages or phone calls via roaming, you can also receive our mTAN/vTAN messages. If you fail to receive a TAN, please call the myAXA Helpline on 0800 800 292. 

My partner also has a customer profile. I also have a company with you. Can I see everything with one myAXA account?

You can have access to several access types or customer profiles at the same time with one myAXA account. To do so, click in the myAXA account menu on "Access overview - Manage access - Add access" and select the required access type. You can create the following access types yourself:

  • Once on your own private profile - enter a policy number
  • Pension fund (access to your own pension fund details) - enter the details from the access letter or order an access letter.
  • Administration of a company (as the main responsible person)​

​

The following access types must be added via third parties:

  • Authorized for other private profiles (the main policyholders must authorize you under "Rights & Powers of attorney")​
  • Authorized for a company (the company’s admin person must authorize you under "Rights & Powers of attorney")​
  • Company employees - your company invites you to do so (e.g. for Swibeco)
Can I grant a third person (e.g. my spouse or roommate) access to my contracts?

Yes, you can grant another person access to your contracts under the “Settings”, “Rights and Powers of Attorney” menu point. 

Can I, as a fiduciary, use the myAXA customer portal?

Yes, you can manage the myAXA accounts of several customers as a fiduciary with access.

My company has an OPA solution with AXA and I would like access to my personal pension fund details. I have a PIN, but how do I get a myAXA account?

To gain access to your own pension fund details, you need a letter containing a 4-digit PIN sent to you personally when you join your company. 

Once you have the letter with the valid PIN: 

Register at www.myaxa.ch via “REGISTER NOW” and select “Insured of a pension fund” or add access for an existing myAXA account as follows: In the top-right section, select “Access overview - Manage access - Add access - Pension fund” and enter the PIN. 

If there are problems or to order a new letter, please contact us using the form or on the Pension fund hotline 0800 809 810. 

I work for a company that is insured for AXA accident or daily sickness benefits. How do I access myAXA? What are the advantages of doing so?

After notification for accident or daily sickness benefits, you’ll receive a letter with the access details for myAXA registration along with the confirmation of receipt. 

The advantages of using myAXA for this are as follows: 

  • Overview at any time of the current progress of your benefits 
  • You can conveniently view and upload documents about your case  
  • You’ll find details of your contact person at AXA quickly and easily 

If you have any questions on myAXA registration, please contact the myAXA Helpline at 0800 800 292.