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Our myAXA customer portal provides secure access round the clock to all contract-related documents, invoices, and much more. Manage your insurance contracts online and find out more about your insurance and pension solutions.
If you have a question about myAXA in connection with Swibeco, please visit our Swibeco benefits platform page.
Do you have a question about myAXA login or would you like to find out more about our customer portal? You can find further information in the following “Help and questions” section.
When you’ve logged in to myAXA, you can change your login details under “Settings”, “My account”. You can of course contact us on our myAXA Helpline at 0800 800 292 if you need further assistance.
First, check that you correctly entered the email address and password including uppercase and lowercase letters and special characters.
An mTAN/vTAN is a mobile or voice transaction number: every time you log on, a one-off code is sent as a text or telephone message to your cellphone.
If you can receive standard text messages or phone calls via roaming, you can also receive our mTAN/vTAN messages. If you fail to receive a TAN, please call the myAXA Helpline on 0800 800 292.
You can have access to several access types or customer profiles at the same time with one myAXA account. To do so, click in the myAXA account menu on "Access overview - Manage access - Add access" and select the required access type. You can create the following access types yourself:
The following access types must be added via third parties:
Yes, you can grant another person access to your contracts under the “Settings”, “Rights and Powers of Attorney” menu point.