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Take care of your claim in 3 steps

Your car's been in a collision or your bicycle's been stolen? You don't know what to do? Contact us as soon as possible. We explain the main steps when you need to claim.

File the claim – repair the damage – close the claim

  • 1

    Call us before taking any further steps, such as placing a repair order. We'll advise you over the phone about what to do next. We'll also give you all key information: about your coverage, the damage repair, and our service offering.

  • 2

    We're happy to organize and coordinate the repair for you. You benefit from AXA's excellent partner network with its exclusive service offering and guarantees. Would you rather organize the repair yourself? Then please send us a copy of the invoice.

  • 3

    After checking the invoices submitted, we pay the relevant claims amount and inform you that the claim has been settled. You'll also find all the key documents, claims adjustments, your contracts and more in the myAXA customer portal at any time.

Contacting AXA's Claims Notification 

Filing a claim is easy. Just contact us by phone or online. You can submit claims information later.

AXA 24-hour phone

In Switzerland: 0800 809 809

Abroad: +41 800 809 809 or + 41 58 218 11 00 

Online

myAXA customer portal
Claims form 
Submit claims information

Let us take care of the repair – and you benefit

You benefit from an excellent partner network and exclusive services.

  • AXA takes care of the entire organization and coordination
  • More service
  • Highest quality standards
  • Long-term guarantee for work and repairs carried out 

Damage to your car

For bodywork damage, a free Car Energy Check – whereby you save up to 0.6 tonnes of CO2 or CHF 360 per year. Leave everything to us when you need to claim. You'll still be mobile while we make sure your car is repaired professionally. 

The services from AXA's partner firms

  • Bodywork and glass damage
    • Free replacement car
    • Free car pickup and delivery service 
    • For bodywork damage, a free Car Energy Check
    • Glass damage repaired on the spot, or replaced at your home or workplace 
    • Repair using state-of-the-art standards and manufacturer's specifications
    • Car cleaned both inside and out
    • Lifelong repair guarantee
  • Breakdown
    • Back on the road within an hour
    • 24-hour assistance 

Damage to your building and household contents

Even if tradesmen from various fields are needed to carry out the repair: No worries – we organize and coordinate the entire process for you free of charge. 

 

The services from AXA's partner firms

  • Offers and services
    • Organization and coordination of all measures to limit and repair damage
    • 24-hour emergency service
    • Drying out water damage and determining the cause; building dryer on site within 4 hours
    • Fire damage repair
    • 48-hour cash service or replacement in case of theft (away from home), e.g. bicycle, mobile phone, electronic devices
  • Partner network
    • Plumbers
    • Painters
    • Floor layers
    • Carpenters
    • Glaziers

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