Take care of your claim in 3 steps
Your car's been in a collision or your bicycle's been stolen? You don't know what to do? Simply notify us of the damage at any time online. We'll take care of the rest.
File the claim – repair the damage – close the claim
Do you want to file a claim quickly and easily? You can do so online at any time ! Do you need further assistance? Then give us a call.
We're happy to organize and coordinate the repair for you. You benefit from AXA's excellent partner network with its exclusive service offering and guarantees. Would you rather organize the repair yourself? Then please send us a copy of the invoice.
After checking the invoices submitted, we pay the claims amount and inform you that the claim has been settled. You'll also find all the key documents, claims adjustments, your contracts and more in the myAXA customer portal at any time.
Let us carry out the repair for you
You benefit from an excellent partner network and exclusive services.
- AXA takes care of the entire organization and coordination
- More service
- Long-term guarantee for work and repairs carried out
Damage to the car
Leave everything to us when you need to claim. You'll still be mobile while we make sure your car is repaired professionally.
Services from AXA partner firms
What support do AXA partner repair shops offer in the event of bodywork damage?
- Entire repair organized for you from start to finish
- Free courtesy car
- Lifelong repair guarantee
- Free car cleaning
- Free car pickup and delivery service if necessary
What services are available in the event of glass damage?
- Repair using latest standards and manufacturer’s specifications
- Lifelong repair guarantee
- If possible, mobile repairs or replaced on site or at your home or workplace
What assistance do customers receive in the event of a breakdown?
- Back on the road within an hour
- 24-hour assistance
Building and household contents damage
Even if tradesmen from various fields are needed to carry out the repair: No worries – we organize and coordinate the entire process for you free of charge.
Services from AXA partner firms
What offers and services do AXA partner companies provide in the event of damage to buildings and household contents?
- Organization and coordination of all measures to limit and repair damage
- 24-hour emergency service
- Drying out water damage and determining the cause; building dryer on site within 4 hours
- Fire damage repair
Which specialist companies belong to the partner network?
- Plumbers
- Painters
- Floor layers
- Carpenters
- Glaziers
