Your car's been in a collision or your bicycle's been stolen? You don't know what to do? Contact us as soon as possible. We explain the main steps when you need to claim.
Call us before taking any further steps, such as placing a repair order. We'll advise you over the phone about what to do next. We'll also give you all key information: about your coverage, the damage repair, and our service offering.
We're happy to organize and coordinate the repair for you. You benefit from AXA's excellent partner network with its exclusive service offering and guarantees. Would you rather organize the repair yourself? Then please send us a copy of the invoice.
After checking the invoices submitted, we pay the relevant claims amount and inform you that the claim has been settled. You'll also find all the key documents, claims adjustments, your contracts and more in the myAXA customer portal at any time.
You benefit from an excellent partner network and exclusive services.
For bodywork damage, a free Car Energy Check – whereby you save up to 0.6 tonnes of CO2 or CHF 360 per year. Leave everything to us when you need to claim. You'll still be mobile while we make sure your car is repaired professionally. And all free of charge!
Even if tradesmen from various fields are needed to carry out the repair: No worries – we organize and coordinate the entire process for you free of charge.