You are using an outdated browser. There may be optical and technical problems.
OK, CLOSE
Did the washbasin in your bathroom get broken? Will your former landlord make you pay for various items of damage when you move out? Find out here what you need to look out for, as well as what information and documents we need in order to process your claim.
If the required information and documentation is not yet complete when making your insurance claim, you can send them to us later. This applies in particular to the unpaid invoice for your share of the costs.
Do not commission any tradespersons directly. That's the responsibility of the landlord/ property manager. Otherwise you will be liable to pay. This also applies to any costs that the landlord /property manager would have to cover.
You can only be held liable for the present value of the damaged item – meaning the actual financial value of the item immediately prior to the loss/damage. It is therefore important to know how old the item is.
Example: "Your child has drawn on the living room wall"
Lifespan of wall paint: 8 years / last decorated when you moved in 4 years ago
The depreciation represents the age-related deduction – the annual reduction in value of an item – and is included in the rent. The landlord/property manager must pay the age deduction and cannot charge you for it.
AXA
In principle, we pay the costs of all accidental or unforeseen damage/loss.
However, not all damage or defects identified when moving out of your home are insured. For example, the following items are excluded:
Where such damage exists, the landlord/ property manager will send you a bill stating your share of the costs, if applicable.
You'll find specific information about your insurance cover at any time in the General Insurance Conditions (GIC) – the easiest way to do this is in the myAXA customer portal.
Other AXA benefits in the case of insured damage:
Landlord/property manager
Costs resulting from normal usage – that is, wear and tear – must be paid by the landlord/property manager. Typical damage due to wear and tear includes changes in the shade of painted walls as a result of the hanging of pictures or placing of items of furniture in front of walls. The resulting costs are already included in the rent.
When lowering his external window blinds, Norbert forgets he has left a chair on the terrace. The blinds hit the chair and become damaged. The blinds on the entire building were replaced 10 years ago. What does Norbert need to pay? In the case of a repair? If the blinds need to be replaced? And what does AXA pay?
The Meier family are moving out of their apartment at the end of a 5-year lease. Their two children have damaged the wood flooring "here and there" while playing. Before they moved in, the wood flooring had been sanded down and resealed. The damage meant this needed to be done again after they moved out. What costs do the Meier family pay – and what does AXA pay?
Always notify your landlord / property manager in the first instance. Talk with them about how to proceed.
Then submit your claim to us – the easiest way is via the myAXA customer portal or by using the online claims form.
In an emergency, call us at 0800 809 809. We will help you quickly and efficiently – for example if you require a locksmith or sanitary systems technician in the middle of the night.
What value is insured when? What does this mean in legal terms?
Who bears the costs if damage occurs due to careless treatment or a mishap?
How? We answer the key questions.
We use cookies and analysis tools to improve your user experience, to personalize advertising by AXA and our advertising partner companies, and to provide social media functions. Unfortunately you cannot change your cookie settings via our Cookie Preference Center if you use Internet Explorer 11. If you would like to change your settings, please use an up-to-date browser. By using our website with this browser, you consent to the use of cookies.
