4. Online portal / myAXA app

For information on how we process your personal data in general, please see Part 1. Information on data protection and Part 2. Using the website. Below you will find some more specific information on the AXA online portal and myAXA app. In addition, further information can be found in the terms of use for AXA online services and apps.

The AXA online portal and myAXA app provide an overview of your insurance policies at all times on a paper-free basis. In particular, you can access your insurance documents, submit a notification of claim, enter a change of address, contact your advisor, and issue powers of attorney. 

  • 4.1 Processed data

    When you use the customer portal or the app, you create an account and we process your contact details including your name, address, email address, and telephone number. This involves storing your login data, transactions, access records, as well as any changes and movements you make within the AXA online portal or the myAXA app. 

    The data and documents shown to the users of the online services are obtained from the relevant areas and systems of AXA, and remain visible until such time as the user logs out. When using the online portal and the app, any personal data needed to manage the relevant processes and services may be processed. The data may be sent to users via in-app, push, and email messages as well as by post. Data sent by standard email is not encrypted.

  • 4.2 SwissID

    You can also register with SwissID to use the online portal/app. In order to proceed, the account needs to be linked to SwissID on a one-time basis. You then have the choice of logging in using the AXA customer login or SwissID. SwissID can be used for registration purposes as an alternative to the activation code. In this case the SwissID identification attributes released by the user are matched with the AXA customer data. The SwissID terms of use and privacy policy apply in addition.

  • 4.3 Purpose, legal basis, and recipients

    By creating an account and submitting or uploading your data, you are giving us the relevant consent to use this data. We use the data to secure and improve the applications as well as for the purposes specified in Part 1. Information on data protection. Here the focus is on the following purposes: securing and developing applications, purposes that are explicitly stated when the data is entered, or that are clearly connected with the forwarding of data, marketing, and maintenance of existing and future customer relationships. 

    For your rights and opportunities to object, please refer to Part 1. Information on data protection.

    Where the GDPR is applicable, the legal basis is the initiation or performance of a contract (Art. 6 para. 1 (b) GDPR), your consent (e.g. in the case of explicitly granted powers of attorney; Art. 6 para.1 (a) GDPR), as well as our legitimate interest (Art. 6 para. 1 (f) GDPR) in the analysis and optimization of services and marketing.  

    Data sharing with third parties, e.g. cooperation partners, takes place within the framework of the Privacy Policy (see Part 1. Information on data protection and Part 2. Using the website). 

  • 4.4 360-degree contract view

    To ensure that an overview of all your contracts can be shown in the online portal/app, your data will be shared among the insurance companies AXA Insurance Ltd, AXA Life Ltd, AXA Mobility Services AG, and AXA-ARAG Legal Protection Ltd, as well as with cooperation partners whose services you wish to use via the online portal/app.

    We may advertise in-house or partner products on the online portal/within the app and post links to our cooperation partners’ websites.

  • 4.5 Viewing third-party contracts

    If users take advantage of the opportunity to upload insurance contracts of third-party providers to the portal, we may view these contracts, analyze them for statistical purposes, and contact users or send them a quotation for taking out an insurance contract when a third-party contract expires.

  • 4.6 AXA Sure within the app

    When using myAXA via the app, the AXA Sure function lets you photograph and categorize any items you wish and enables you to query insurance cover for them via an online inquiry.

    We may access this data, for example in the case of a notice of claim concerning an item recorded in the application. We may view, copy, and process this data. When the user overwrites the data, we will save a copy of the old version. The data is therefore protected against erasure. It is not possible for users to permanently erase data themselves once it has been entered.

  • 4.7 Cookies and tracking, analysis of user behavior

    Cookies – and similar technologies in the case of mobile devices – are used to create pseudonymized user profiles. The use of cookies may be viewed in Part 5. Cookie Policy, and you may give or refuse consent for the use of cookies. 

    Information about how the pages are used is saved automatically. We use analysis tools to interpret this information on an anonymized basis, with a view to optimizing the pages. For marketing purposes (e.g. provision of customer-specific products) as well as to improve our services and functions, we link the data relating to your use of our website via the online portal or app (e.g. login data, access records, transactions, changes, and movements) to other customer data which we process in connection with your use of our products and services, or with data from third parties. This is also possible after you have logged off from the online portal/app. For further information, please see section 2.1.2 Server and application log files and section 2.1.3 Data processing if you are a registered/identified user.

  • 4.8 AT Internet

    For web analysis in connection with the myAXA app, we use AT Internet (Applied Technologies Internet SAS, 85 avenue Président JF Kennedy, 33700 Mérignac, France [a Piano company]).

    AT Internet collects your cookie ID and other data such as your mobile ID and IP address on our behalf. We require this data in order to analyze user behavior and ensure a high quality of use. The user behavior data generated via the cookie (including IP address) is stored on an AT Internet server within the European Union. IP addresses are deleted in their entirety after 6 months.

    Further information on data protection at AT Internet can be found at: https://www.atinternet.com/en/data-protection/

    Via the cookie settings, you can choose whether you wish to participate in the tracking process or not.

    Where the GDPR is applicable, the legal basis is your consent (Art. 6 para. 1 (a) GDPR).

  • 4.9 Erasure of data

    We reserve the right to restrict access to the customer portal, app, and services without prior notice and to cancel access in the event of suspected misuse. In addition, users may erase their accounts themselves at any time or request that we erase an account for them. Erasure of an account is permanent.

    The data collected in respect of users will continue to be stored in our core systems in accordance with current statutory requirements. Following erasure of their accounts, customers have the option of continuing their business with us via other established channels such as post.

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