Claims report INTERTOURS

Cancellation of a trip due to COVID-19 (coronavirus):

If you wish to cancel a future trip, please select today's date as the date of loss and enter your actual date of travel in the notification field.

In addition, you help us to speed up processing of your request by enclosing the complete booking confirmation and definitive billing of the travel agency or airline when reporting the claim.

What type of damage is involved?

Do you need immediate help? Then please call 0844 802 008 (from abroad +41 58 218 11 00)

Please note:
Please include with this claims notice the receipts or a list of the costs.

Please note:
Please include documentation from the travel agent/travel organizer and of unused services (e.g. hotel reservations) with this claims notice.

Please note:
Examples of an incident are illness or accident during the vacation, strikes, an immediate return home due to an emergency at home.

When and where did the loss/damage occur?

How did the damage occur?

What additional financial costs did you incur?

How high do you estimate the damage?

Would you like to attach documents?

Are you the policyholder?

What is the policy number?


Contact person

What are your payment details?

Please note: You can attach all open ESR invoices at the end of the claims notice.

Would you like to notify us about something else?

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