Claims report Intertours travel insurance

1
2What type of claim would you like to report?
3Cancellation of your trip
4Costs
5Personal assistance
6Costs
7Roadside assistance
8Costs
9Luggage
10Costs of medical treatment abroad
11Deductible for rental vehicles
12Travel legal protection
13Information on the policyholder
14Information about the trip/travelers
15Who is reporting the claim to us?
16Documents and payment information

I am honest

What type of claim would you like to report?

Are you traveling and urgently need assistance?
Call us at: +41 58 218 11 00. We will be happy to help.

Important when reporting a claim:
Please have your booking information and bank details on hand. Without this information, the processing of your claim may be delayed.

Please select the reason for your claim.

Cancellation of your trip
You were unable to go on your trip, e.g. because of illness, an accident or a natural event.

Personal assistance
An incident occurred on your trip and you wish to claim the costs. For example, the cost of transportation to the hospital or a recovery operation, or additional accommodation or transportation expenses.

Roadside assistance
During your trip in Switzerland or abroad, you experienced a breakdown or an accident. Or your vehicle was stolen.

Luggage
Your luggage was damaged, stolen or arrived too late at your destination.

Deductible for rental vehicles
You wish to claim the costs of the deductible (charged by the car rental company) incurred due to a collision, damage or theft of a rental vehicle.

Travel legal protection
You experienced legal problems on your trip resulting from e.g. a canceled flight or unsatisfactory accommodations.

Costs of medical treatment abroad
You wish to claim doctor or hospital costs incurred during your trip outside Switzerland – outpatient or inpatient.

Cancellation of your trip

Why did you cancel your trip?

What is the precise reason?

When did the loss/damage happen? *

When did you book the trip?

Planned departure date

Planned return date

Please select your destination.

Costs

Please provide us with details of the cancellation costs. Deduct from the amount any compensation you have received from third parties.

Sample calculation:

	Ticket price	Compensation from airline	Residual amount
Flight	500	150	350

What costs do you want to report to us?

Personal assistance

Please select the reason for the incident that occurred on the trip:

Please select the precise reason.

When did the loss/damage happen? *

When did you book the trip?

Planned departure date

Planned return date

Please select your destination.

Costs

Did you incur unexpected costs for accommodation, meals, transportation or medical treatment because of the incident?

What costs do you want to report to us?

Why did you have to go to a physician or hospital?

Did the incident prevent you from keeping a previously planned booking?

Please provide us with details of the cancellation costs. Deduct from the amount any compensation you have received from third parties.

Sample calculation:

	Ticket price	Compensation from airline	Residual amount
Flight	500	150	350

What costs do you want to report to us?

Roadside assistance

What happened?

When did the breakdown / damage occur?

Where did the breakdown / damage occur?

In which country did the incident occur?

Specify the vehicle make and model:

Did you have a trailer?

Costs

Did your vehicle have to be towed?

Was the roadside assistance service able to repair the vehicle on site or at their workshop?

Did you have to use alternative transportation, such as replacement vehicles, taxi or public transportation?

Did you have to make an unplanned overnight stay due to the incident?

Have you incurred additional costs?

Luggage

What happened?

When did the loss/damage happen?

Departure date

Return date

Please select your destination.

Costs of medical treatment abroad

Why did you have to go to a physician or hospital?

Departure date

Return date

Please select your destination:

Deductible for rental vehicles

What happened?

When did the loss/damage happen?

Start date of the rental agreement

End date of the rental agreement

Was the rented vehicle leased or part of a car subscription service?

Please select your destination:

Travel legal protection

I’m insured through an association

Information on the policyholder

The policyholder is the person in whose name the insurance is held. This person is contacted for premium invoices, for example. Co-insured individuals such as family members or other persons in the same household can be recorded later.

Title

Kontaktperson

Title

Information about the trip/travelers

What is the reason for the trip?

On whose behalf are you reporting the claim?

Who is reporting the claim to us?

Who is reporting the claim?

Private individual or company

Documents and payment information

Upload documents pertaining to your claim here.

Examples of documents:

Confirmations of bookings made
Confirmations of cancelled bookings
Receipts for additional costs or replacements
Photos
Medical certificates
Other documents

Upload file

For information on data processing, please consult the data protection provisions of AXA Insurance Ltd / AXA Life Ltd.

Account information

The account must be held by a person who is listed in the insurance policy.

Information regarding Data Privacy is available under the following link: Privacy Policy.