Health insurance: Submit invoices

Submitting your healthcare and medical practitioners’ invoices to us is easy. Just open the myAXA NEO app, take a photo of your invoice and upload it in good quality. Or you can also upload your invoice or your reimbursement slip in the customer portal. We will then take care of splitting it between basic and supplementary insurance.

Download the myAXA NEO app now or log into the customer portal.

It's this easy:

Contact

Do you have any questions or do you need to report an accident or death?

In Switzerland: 0800 888 999

Medical emergency abroad? AXA 24-hour helpline: +41 58 218 11 11

Support and FAQs

  • What do I need to be aware of when submitting an invoice?

    Send us all your invoices - regardless of whether they relate to basic or supplementary insurance. It’s best if you upload them as photos in the customer portal. To ensure the fastest possible response, please note the following:

    • The invoice must be clearly legible.
    • The name of the insured person must be clearly visible.
    • If you have more than one invoice, please upload them one by one.
    • Please submit all invoices in full. For medications and medical aids (e.g. shoe insoles), it is especially important to submit the doctor’s prescription together with the invoice.

     

  • I had an accident and don’t know where I should report it. Is this covered by supplemental health insurance?

    That depends on your insurance coverage and whether you are employed. If you are, it’s best first to inform your employer. If you are uncertain about your insured benefits with us or have any general questions, call us at 0800 888 999. If needed, we will then send you an accident form.

  • What happens if an insured becomes disabled or dies?

    Please call us. We will discuss with you what to do next. Please save all correspondence related to the accident or illness in case there are any questions later. Certain documents are needed for a lump-sum payment, such as a disability insurance (IV) decision or a death certificate.