Reference/claim number service

Are you often held up because you don't know the reference or claim number for an accident or illness you've reported? This causes unnecessary inconvenience and queries, slows down processes, even the payment of invoices. Not with us: AXA's claim number service is there to help you - quickly, securely and easily. 


  • Save time on administration
  • Quick online inquiry
  • Available around the clock

Our claim number service is easy to use

Our service is available to anyone affected directly or indirectly by any kind of accident or illness. For example:

  • Accident victims or ill patients
  • Employers
  • Doctors, therapists, hospitals, rehab clinics, including pharmacies
  • Disability insurance (DI)

Required data

You only need a few details. And you already have these:

  • Date of claim
  • Name
  • First name
  • Date of birth or social security number

Note: Around-the-clock online inquiries are possible. If you don't get a result, this means that we either haven't received notification of an accident or illness or it's just being processed. It can take a few days before the reference and/or claim number is available online. 

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