Just notify us of your claim online. Click on the corresponding symbol and complete your notice of claim online.

  • Car insurance

    You can report damage to your vehicles here. Have your license plate number ready.

    To Claims notification
  • General liability / professional liability

    Have information ready on the perpetrator and the injured person.

    To Claims notification
  • Engineering insurance

    Let us know which technical devices were damaged and the amount of the claim.

    To Claims notification
  • Property insurance

    Have you suffered damage to your valuable items? Tell us what happened.

    To Claims notification
  • Credit & Lifestyle Protection

    You will be forwarded to AXA Partners to enter your claim.

    To AXA partners
  • Report accident / illness

    You can use our online portal to tell us in simple terms the events concerning your employees who are sick or have been injured.

    To Accident/illness notification
  • Other insurance

    Are you unable to allocate your claim? You can report any damage to your vehicles to us here.

    To Claims notification

Report the claim – repair the damage – resolve the claim

  • 1

    Do you want to report a claim quickly and easily? You can do so online at any time Do you need further assistance? Then give us a call.

  • 2

    We're happy to organize and coordinate the repair for you. You benefit from AXA's excellent partner network with its exclusive service offering and guarantees. Would you rather organize the repair yourself? Then please send us a copy of the invoice.

  • 3

    After checking the invoices submitted, we pay the claims amount and inform you that the claim has been settled. You'll also find all the key documents, claims adjustments, your contracts and more in the myAXA customer portal at any time.

Every claim is different

Loss events can vary greatly. If you have any further questions, we are also happy to help over the phone on:

AXA 24-hour helpline: 0800 809 809

Abroad: +41 58 218 11 00

Submit information about the claim

Did you forget something or note something down incorrectly (amount, time, etc.) when filing your claim? Do you want to submit missing documents or photos? No problem – You can simply forward us the missing information.

Or send the documents by post to:

AXA 
P.O. Box 357
8401 Winterthur

Don’t forget to always include your reference number (claim number)!

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