Assistance in Switzerland and the Principality of Liechtenstein

Dear Customer,

We’re sorry to hear that you had a breakdown in Switzerland or the Principality of Liechtenstein. We received your message and are already organizing help for you. Below you will find an overview with all the information you need

  • about which services are covered, 
  • about roadside services from our partners
  • and also about things you should know regarding your situation.

Insured benefits if you have a breakdown

  • Onsite roadside assistance or towing to the nearest suitable garage
  • Transporting your vehicle to the garage of your choice in Switzerland or the Principality of Liechtenstein within three business days
  • Continuing your trip or returning directly home as covered by your insurance
  • Payment of storage fees as covered by your insurance
  • If needed, unplanned additional accommodation costs as covered by your insurance

Additional information if you have a breakdown

Services provided by our roadside assistance partners include:

  • Roadside assistance to restore the vehicle to roadworthy condition on site,
  • Including replacement parts that a tow truck generally carries with it, such as cables, clamps, hoses, etc. (no batteries or spare tires) or
  • Towing to the nearest suitable repair shop.

What you can expect from our roadside assistance partners for the following problems:

  • Vehicle fails to start - onsite help. Please note the recommendations of our partner regarding the next steps
  • Puncture - tire change or repair (nail, screw in the tread) on site (except for highways/tunnels)
  • Keys - replace key batteries, keys locked in car or broken
  • Out of fuel - gas/diesel for a fee 
  • Engine trouble diagnosis - quick diagnosis with testing equipment (does not replace diagnosis in a garage)

Repair costs for roadside assistance are not covered.

Organizing onward travel

If your vehicle cannot be repaired within a reasonable amount of time at the location where it broke down, AXA will pay for and help organize your return home or the continuation of your trip in line with your insurance coverage. Always contact AXA first if your car breaks down. Services may only be organized or used following prior agreement, regardless of whether they are organized by you or by AXA.

What we can organize for you:

  • Train – first class tickets for you and the people traveling with you
  • Taxi – for short distances, e.g. to the nearest train station
  • Rental car – depends on availability

We will be happy to help you organize a suitable onward journey – depending on the local situation.

Please note: In order to book a rental car, the driver must have a valid driver’s license and a credit card (for the deposit and contract with the car rental company).

After discussing it with us, you can organize your onward journey yourself and we will cover the costs as provided for under your policy.

Organizing return transport of vehicle

If you can’t repair your vehicle in the nearest suitable workshop, then talk to us about transporting your vehicle to the garage of your choice.

How your vehicle will be transported

  • Always call us if you want your car towed to the garage of your choice.
  • Let your garage know that your vehicle will be delivered and about the condition it’s in.
  • As soon as your vehicle arrives at the garage you chose, they will contact you in order to discuss how to proceed with the repairs, etc.
  • Leave your registration and keys in the vehicle and the license plates on the vehicle and take all your valuables with you. Please note: We assume no liability for items left in your vehicle.
  • Transport of your vehicle is done by group transport that is organized through our partner companies.

Important information

  • The vehicle must be registered with the Road Traffic Office before it is transported.
  • Towing is only insured for transport to official garages - not to private residences.
  • Transport is only insured if AXA organizes it.
  • Transport to a neighboring country is neither insured nor arranged by AXA.
  • We do not organize or pay for the return transport of repaired vehicles. If the vehicle has been repaired, you are responsible for its return transport.
  • For claims that are covered by accidental damage insurance or the warranty, please contact your insurance and the garage first.

Roadside assistance