Assistance self-service

Dear Customer,

We’re sorry to hear that you had a breakdown and are not able to reach us at the moment. Below you will find an overview with all the information you need

  • about breakdown benefits from AXA
  • about self-service abroad
  • about reporting the costs

Breakdown benefits from AXA

If you are unable to reach us due to the circumstances and must therefore report the costs for roadside assistance or towing at a later time, here’s how to do it.

Immediate assistance, such as roadside assistance including towing, will be refunded up to a maximum of CHF 250. If your car cannot be made roadworthy, please contact us again for additional services.

Follow-up services must always be discussed with us. Transport or towing of a vehicle is only insured if we organize these services.

Self-service abroad

You’re abroad, can’t reach us at the moment and need help organizing roadside assistance?

In such instances we recommend that you contact the official automobile club of the country you’re in. These organizations can help you with both accidents and breakdowns and offer assistance even if you’re not a member.

Below is a list of the official automobile clubs for selected countries. (Some charge a fee)

  • Germany:
    ADAC (Allgemeiner Deutscher Automobil-Club)
    Phone: 0180 2 22 22 22
  • France:
    FFAC (Fédération Française des Automobiles)
    Phone: 0 800 100 100
  • Italy:
    Aci (Automobile Club d'Italia)
    Phone: 058 800 116 800
  • Spain:
    RACE (Real Automóvil Club de Espagna)
    Phone: 902 30 05 05
  • United Kingdom:
    Green Flag
    Phone: 0800 400 600

Report expenses

Due to the circumstances you aren’t able to reach us, but you would like to submit the expenses for roadside assistance or towing?

Here you can report your expenses and request a refund.

Submit expenses now

Notice

Please note that immediate services such as roadside assistance including towing will only be refunded up to a maximum amount of CHF 250. If your car cannot be made roadworthy, please contact us again for additional services.

Roadside assistance