Everything you need for your hospital stay Supplementary hospital insurance

Free choice of hospital and doctor
Accommodation in the hospital for one accompanying person
Modern, attractive Flex model
Key points at a glance
  • Free choice of ward: Choose between a general, semi-private, or private ward. Depending on the model, even at short notice.
  • Accompanying person at the hospital: We cover contributions for the stay of one accompanying person.
  • Worldwide coverage: Enjoy comprehensive protection not only in Switzerland, but also with additional benefits abroad.

Individual product details: benefits overview and contractual provisions.

Our supplementary hospital insurance options

General Ward

Would you like contributions towards the stay of an accompanying person (rooming-in) or additional benefits abroad? Is a general ward sufficient for you? Is a low premium more important to you than extra comfort? Then our supplementary insurance “Hospital General Ward” is perfect for you. In addition, the “Hospital General Ward” solution covers the additional costs of a hospital stay outside your canton of residence.


Do you want to be free to choose who treats you and where, throughout Switzerland, during a hospital stay? Would you like us to organize childcare and contribute to the costs if you have to stay in hospital overnight? Do you think it would help your recovery if you were in a semi-private ward? Then our supplementary insurance "Hospital Semi-Private” is perfect for you.


Is a free choice of doctor important to you? Is a single room the only option you’ll consider? Do you want all costs be covered in the event of a medical emergency abroad? Then our "Hospital Private” solution is the right choice.

Flex 1 and Flex 2

Do you find the additional benefits of semi-private or private hospital insurance interesting, but you don't see the need for it at the moment? If the case should arise, would you like to be optimally covered? Then our flexible supplementary hospital insurance offers the ideal combination of comfort and attractive premiums.

You can decide which model suits you best from one hospital stay to the next. With our Flex models, the choice is yours.

Negative list of hospitals

Basically all AXA hospital insurance options include the free choice of hospital throughout Switzerland. The hospitals and birthing centers on the following list are excluded.

The AXA Healthcare hospital list is valid for hospital products in accordance with the ICA:

  • Hospital General Ward
  • Hospital Flex 1
  • Hospital Flex 2
  • Hospital Semi-Private
  • Hospital Private
  • Accident – Private

If you are planning to stay in a birthing center, we kindly ask you to contact us.

Hospitals (and their wards) that are not mentioned in this list may be deemed to be approved. This does not guarantee, however, that costs incurred will be covered in all individual cases. The obligation to provide benefits is always determined on the basis of the conditions of insurance applicable when the costs are incurred.

This list is updated periodically. Valid as at November 2022.

Acute-care hospitals




Service provider

AR 9053 Teufen Augenklinik Dr. A. Scarpatetti AG
TI 6644 Orselina Clinica Dr Spinedi c/o Clinica Santa Croce
VD 1815 Clarens Clinique la Prairie SA
VD 1820 Territet Biotonus, Clinique Bon-Port SA centre de soins médicaux & esthétiques
ZH 8702 Zollikon Klinik Tiefenbrunnen AG
ZH 8400 Winterthur Eulachklinik AG

Rehabilitation clinics




Service provider




Clinique Les Hauts d'Anières

Recognized spas and convalescence centers

With supplementary hospital insurance from AXA, we cover treatment in accordance with the contractual conditions at spas and convalescence centers on the following list.

We cover costs as set out in the prevailing General Insurance Conditions (GIC) and supplementary conditions for the following products for a spa cure or convalescence treatment.

  • Hospital General Ward
  • Hospital Flex 1
  • Hospital Flex 2
  • Hospital Semi-Private
  • Hospital Private
  • Accident – Private

The cure must be prescribed by a doctor before it begins, and must take place on an inpatient basis in a spa or convalescence center managed by a doctor and authorized under the Health Insurance Act (see the list below).

The doctor's prescription must be submitted to AXA before the treatment begins, and must include the name of the spa/convalescence center and the date on which the treatment starts. AXA’s payments are in addition to what is covered by basic health insurance.

The following spas and convalescence centers are recognized. Valid from February 1, 2021.

Recognized spas and convalescence centers




Service provider

Convalescence center 1) Spa 2)
AG 5116 Bad Schinznach Privat-Klinik und Kurhotel Im Park

AG 5116 Bad Schinznach Bad Schinznach Thermal Spa
AG 5330 Bad Zurzach Hotel zur Post

AG 5330 Bad Zurzach Parkhotel Bad Zurzach
AG 5330 Bad Zurzach Reha Clinic Bad Zurzach
AG 5330 Bad Zurzach Thermal Springs Resort (Hotel Tenedo)

AG 5330 Bad Zurzach Vital Boutique Hotel Zurzacherhof
AG 4310 Rheinfelden Parkresort Rheinfelden: Salina Rehaklinik 

AG 4310 Rheinfelden Park-Hotel am Rhein, sole uno
AG 5707 Seengen Kurhotel Eichberg  
AR 9410 Heiden Hotel Heiden  
AR 9052 Niederteufen Berit Klinik AG  
AI 9108 Gonten Kurhaus Bad Gonten  
AI 9108 Jakobsbad Hotel Jakobsbad  
AI 9057 Weissbad Klinik im Hof / Kurhotel und Gesundheitshotel  
BL 4448 Läufelfingen Bad Ramsach Quellhotel
BE 3654 Gunten Parkhotel Gunten  
BE 3645 Gunten/Gwatt Klinik Schönberg with Deltapark Vitalresort  
BE 3625 Heiligenschwendi Kurhaus Haltenegg  
BE 3854 Oberried EDEN Reha- und Kurklinik  
BE 3852 Ringgenberg Reha-Pflegeklinik EDEN  
GR 7440 Andeer Schamser Heilbad Andeer with Hotel Fravi

GR 7440 Andeer Reha Andeer  
GR 7550 Scuol Bogn Engiadina Scuol, Badehotel Belvair, Hotel Belvédère
GR 7212 Seewis-Dorf Hotel Scesaplana  
LU 6205 Eich Ferien- und Erholungshaus Seematt  
LU 6000 Luzern RehaClinic Sonnmatt, Kurhotel & Residenz Sonnmatt  
LU 6353 Weggis Kurhaus Seeblick  
NW 6363 Obbürgen Waldhotel Health & Medical Excellence  
OW 6062 Wilen/Sarnen Kurhaus am Sarnersee  
SG  9030 Abtwil Hotel Säntispark- Zentrum für Medizin & Sport  
SG 7310 Bad Ragaz Kurhotel Cristal

SG 7310 Bad Ragaz Grand Resort Bad Ragaz
SG 7310 Bad Ragaz Clinic Bad Ragaz und Tamina Therme
SG 9621 Oberhelfenschwil Pflege- und Kurhaus Dorfplatz  
SG 9016 St. Gallen Oberwaid – Das Hotel. Die Klinik  
SG 9658 Wildhaus Sunnehus, Kur und Bildung  
TI 6612 Ascona Casa Andrea Cristoforo  
TG 8374 Dussnang Rehaklinik Dussnang AG  
TG 8594 Güttingen Kurhotel Sokrates – Gesundheitszentrum  
VS 3983 Breiten ob Mörel Badehotel Salina Maris
VS 3954 Leukerbad Therme 51 Hotel Physio & Spa

VS 3954 Leukerbad Leukerbad Clinic
ZG 6318 Walchwil Zentrum Elisabeth  
ZH 8802 Kilchberg Kurabteilung See-Spital  

The services provided are governed by the provisions of the prevailing supplementary conditions of insurance.

Footnotes /key

1) Convalescence center: the establishment satisfies the criteria for classification as a convalescence center.

2) Spa: the spa is authorized to provide treatments by statutory social health insurance.

Supplementary hospital insurance for medical treatment abroad

We contribute to the costs of planned and emergency inpatient treatment abroad.

The payment of benefits is governed solely by the Health Insurance Act (HIA) and related ordinances, as well as the General Insurance Conditions (GIC) and respective Supplementary Conditions of AXA Healthcare.

Valid as at July 2022

Scheduled inpatient treatments

AXA Healthcare contributes to the costs of scheduled hospital stays in acute-care hospitals, psychiatric clinics, and rehabilitation clinics abroad under supplementary hospital insurance (Hospital General Ward, Hospital Semi-Private, Hospital Flex 1, Hospital Flex 2, Hospital Private, and Accident – Private).

Partnerships with hospitals

Essentially, any hospital can be chosen for a scheduled treatment. We recommend obtaining information from your general practitioner, for example, about the quality of the hospital abroad. The list below contains a selection of hospitals in Europe that work closely with local AXA health insurers.

Should you be planning elective treatment at a hospital abroad, it’s important to state before being admitted that you are a self-pay patient and that you are insured with AXA Switzerland. 

Hospitals abroad

Country Town/city Hospital Medical specialties Contact for international patients
Germany Berlin Charité Known for cardiology, among the largest and most well-known university hospitals with a range of specialties via website
Germany Heidelberg Universitätsklinikum Heidelberg Pediatrics, transplants for international patients, and many other specialties via website
Germany Hamburg Martini-Klinik Prostate cancer treatment Email: info@martini-klinik.de
Phone: +49 (0)40 7410- 51300 
France Paris Fondation Ophtalmologique Adolphe de Rothschild Ophthalmology, neuroscience, ENT Email: international@for.paris
France Paris Groupe Hospitalier Paris Saint Joseph Marie Lannelongue Cardiology, cardiovascular disease, cardiac surgery Email: internationalpatient@ghpsj.fr
Phone: +33 144127881
France Suresnes Hôpital Foch Neurology, neurosurgery, oncology, 24/7 emergency medical treatment via website
Italy Milan Ospedale San Raffaele All existing medical specialties Email:  international@gsdh.it
Phone: +39 0226431
Italy Milan Policlinico San Donato Specialized in the treatment of children Email:  international@gsdh.it
Phone: +39 02527741
Italy Milan Istituto Ortopedico Galeazzi Orthopedics Email:  international@gsdh.it
Phone: +39 02662141
Italy Rom Salvator Mundi International Hospital Surgery, laboratory for international and tropical medicine and microbiology Email: smih_doc@upmc.it
Phone: +39 06588961
Spain Madrid HM Hospitales All existing medical specialties Email: international@hmhospitales.com
Phone: +34 914 452 126 
Spain Madrid Quirónsalud All existing medical specialties Email: G24@quironsalud.es
Phone: +34 901 123 456
Spain Madrid Vithas Group Angiology (vascular diseases) Email: international.milagrosa@vithas.es
Phone: +34 649 228 766
Spain Santa Cruz de Bezana Hospital Mompia All existing medical specialties Email: info@hospitalmompia.com
Phone: +34 942 584 100
United Kingdom London The Lister Hospital Heart disease, orthopedics, oncology, and fertility Email: info.lister@hcahealthcare.co.uk
Phone: +44 20 7730 7733
United Kingdom London The London Bridge Hospital Cardiology, cardiac surgery, orthopedics Email: info.lbh@hcahealthcare.co.uk
Phone: +44 207 407 3100
United Kingdom London The Portland Hospital Maternity unit and largest pediatric ICU in the UK Email: info.tph@hcahealthcare.co.uk
Phone children:  +44 20 7390 8020
Phone maternity: +44 20 7390 6068 
United Kingdom London The Wellington Hospital Cardiology, cancer treatment, neurosurgery, orthopedics, gynecology, and spinal treatment Email: info.twh@hcahealthcare.co.uk
Phone: +44 20 3603 3844

AXA Healthcare can provide benefits for convalescence and spa treatments abroad on request. 

Medical emergency 

The insured is required to notify AXA or the AXA emergency hotline about the treatment without delay by calling +41 58 218 11 11.

Basic insurance cover contributes to the costs of medical emergencies as follows:

  • EU/EFTA countries: the relevant national tariff
  • Other countries: up to double the costs in accordance with tariffs at the insured's place of residence or place of work

AXA Healthcare also contributes to the costs of medical emergencies under the supplementary hospital insurance (Hospital General Ward, Hospital Semi-Private, Hospital Flex 1, Hospital Flex 2, Hospital Private, and Accident – Private). 

FAQ on supplementary hospital insurance

  • What is supplementary hospital insurance?

    Basic health insurance covers the cost of stays in multi-bed general wards in a listed hospital in your canton of residence. If you would like to adjust these inpatient hospital benefits to suit your needs, it is worth taking out semi-private or private supplementary hospital insurance

  • What are the advantages of supplementary hospital insurance?

    Basic insurance does not offer you a free choice of hospital or doctor. Supplementary hospital insurance lets you enjoy the greater comfort of a two-bed or single room with a semi-private or private option. 

    Flex hospital insurance solutions are further options. These allow you to decide on a case-by-case basis whether you want to select your own doctor and what level of comfort you prefer for your upcoming hospital stay.

    You will find our product range (PDF) here.

  • What does free choice of doctor and hospital mean?

    Free choice of doctor: With supplementary hospital insurance, you can choose who you would like to treat you. For complex treatments in particular, you have the option of consulting a specialist or head physician, with full cost coverage.

    Free choice of hospital: Basic insurance in Switzerland pays the charges of a listed hospital in your canton of residence. With supplementary hospital insurance, however, you can choose between hospitals in Switzerland based on what you are looking for. This also allows you to benefit from possible differences in quality between hospitals.

  • What types of hospital ward are there?
    • General ward means that you are accommodated in a multiple-bed room. Depending on the hospital, this means one to three additional people in your room. A general ward also usually means that you will be treated by an assistant doctor and that you will have to put up with any waiting times for specialists. The cost of a stay in the general ward is covered by basic health insurance.
    • In a semi-private ward, you are accommodated in a room with no more than two beds. You enjoy advantages when choosing your specialist or a doctor, and you are given preference for non-urgent procedures or even treated by the senior physician.
    • A private ward means a single room. You also receive the best medical care, get quick access to specialists, or are even treated by the head physician.
  • Which doctors and therapists are recognized by AXA?


    As a general rule, AXA recognizes all doctors licensed to work in Switzerland and whose names appear in the full official Register of Doctors in Switzerland. The register comprises more than 30,000 entries and is updated every day. Nevertheless, AXA reserves the right to exclude individual doctors without having to provide reasons for its decision.


    As a general rule, AXA recognizes all therapists and methods of complementary medicine listed in this therapist search.

  • What periods of notice apply to AXA’s supplementary hospital insurance options?

    All our supplementary health insurance solutions – so that includes supplementary hospital insurance – may be terminated at the end of any calendar year, subject to three months’ prior notice. You can choose between one-, two-, and three-year contracts.

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