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Crash Recorder

If you have a car accident, let the facts prove your innocence: The Crash Recorder registers all the data you will need to do so. Take out car insurance now and order your Crash Recorder free of charge.

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Your benefits with the Crash Recorder

  • Clarify the events leading to an accident
  • 15% premium discount for drivers between 18 and 25
  • Simple and quick to install
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Purchase advice: 0800 800 501

You can file a claim here

Here's how it works

If you are involved in an accident, the Crash Recorder records important data such as acceleration, date and time for 30 seconds. These recordings make it easy to reconstruct the accident. The question of guilt is determined objectively.

Order the small box with big advantages now.

 

Reduce your accident risk

The Crash Recorder is not a surveillance device. The Crash Recorder only records the data from 20 seconds before to 10 seconds after an accident.  The following data help us reconstruct the accident quickly and objectively:

• Date and time of the accident

• Acceleration in the direction of travel and in a sideways direction

• GPS location and vehicle speed

With the Crash Recorder, AXA is contributing to reducing the accident risk. AXA is convinced that the Crash Recorder has a preventive effect.

Three steps to the Crash Recorder

  • 1

    Take out car insurance from AXA.

  • 2

    You will receive a package in the post from our partner ryd suisse AG containing the Crash Recorder. It includes straightforward instructions for d-i-y installation.

  • 3

    Plug the Crash Recorder into the service interface (OBD2) in your car (see the diagram).

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Support and frequently asked questions

  • What is the Crash Recorder?

    The Crash Recorder supports you in case of an accident by recording all the important information needed to reconstruct events leading up to the accident. You'll then always be on the safe side of the law. The Crash Recorder is not a surveillance device. It records data only in connection with an accident.

    The Crash Recorder is supplied to us by our partner ryd suisse AG.

  • How can I get the Crash Recorder?

    In order to benefit from the offer of a Crash Recorder, you must take out car insurance with AXA. All you need to do is contact your AXA advisor directly or call us at 0800 800 501.

    Alongside the Crash Recorder, AXA is now also offering the DrivePartner. This offer includes many extra smart functions for your car, in addition to the Crash Recorder. We're confident that you'll be convinced by the attractive supplementary offer for your AXA car insurance.

  • Where is the Crash Recorder attached?

    The Crash Recorder is a small plug that is attached to the service interface (OBD2) of the vehicle. This interface is in the driver section of the vehicle, usually in the lower part of the dashboard. Below is a diagram showing the possible locations of this interface: 

    Are you unable to find the interface in your vehicle ?

    Then enter your vehicle model here and the exact location of the interface will be shown. 

     

    If you have any questions, our partner ryd suisse AG will be happy to help: 

    Email: hilfe-ch@ryd.one

    Tel.: +41 52 525 82 80 (Mon. - Fri. 9:00am - 6:00pm)

  • Who installs the Crash Recorder?

    You can simply plug the Crash Recorder into your vehicle's service interface (OBD2) yourself. In a small number of vehicles, the installation is only possible using a cable since the installation location is in an unfortunate position in the vehicle. In such cases, DESA will carry out the installation so that we can be sure the Crash Recorder functions reliably. The Crash Recorder delivery includes information as to whether you can install it yourself or whether DESA will carry out the installation. Installation by DESA takes about 20-30 minutes.

    If you have any questions, our partner ryd suisse AG will be happy to help: 

    Email: hilfe-ch@ryd.one

    Tel.: +41 52 525 82 80 (Mon. - Fri. 9:00am - 6:00pm)

  • Who do I contact if I have questions?

    Do you have any questions about the installation or removal of the Crash Recorder?

    Then please contact our partner ryd suisse AG directly:

    Email: hilfe-ch@ryd.one

    or

    Tel.: +41 52 525 82 80 (Mon. - Fri. 9:00am - 6:00pm)

     

    Do you have questions about your car insurance?

    All you need to do is contact your AXA advisor directly or call0800 800 501.

  • How can the Crash Recorder be removed from my car?

    If you no longer want to use the Crash Recorder, it must be excluded from your AXA car insurance contract. All you need to do is contact your AXA advisor or call 0800 800 501. 

    To remove the Crash Recorder you need only unplug it from the interface. If you cannot carry out the removal yourself, DESA will be happy to help you free of charge. To make an appointment for the removal, please call:

    Tel.: 0848 80 40 22 (service hours: Mon. - Thur. 7:30am - 5:30pm and Fri. 7:30am - 5:00pm)

    or

    email: install@desa-autoglass.ch

     

    Returning the Crash Recorder

    The Crash Recorder must be returned to the following address: 

    Promail AG
    Eschenstrasse 5
    8603 Schwerzenbach

    The corresponding free return label is already included in the delivery package.

  • Where do I have to return the Crash Recorder?

    The Crash Recorder must be returned to the following address: 

    Promail AG
    Eschenstrasse 5
    8603 Schwerzenbach

    The corresponding free return label is already included in the delivery package.

  • What information does the Crash Recorder record?

    The Crash Recorder is not a surveillance device. It only records the data from 20 seconds before to 10 seconds after an accident. This permits the objective reconstruction of a collision. The following accident data is saved:

    • Date and time of the accident

    • Acceleration in the direction of travel and in a sideways direction

    • GPS location and vehicle speed

    Only AXA can view and evaluate this information. This makes it possible to draw conclusions about the causes of the accident. The Crash Recorder contributes to the quick and objective reconstruction of an accident and provides legal certainty.

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