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myAXA, AXA's customer portal for private individuals

myAXA customer portal

The myAXA customer portal provides secure access round the clock to your contract-related documents, invoices, and a whole lot more. You can manage your contracts online and receive information about your insurance and pension solutions

  • Overview of your contracts and data
  • Easy notification of claims
  • Manage multiple customer accounts with just one login

It's well worth taking part in our competition!

All customers newly registering with myAXA will be entered in a draw to win attractive prizes. You automatically take part if you register by the end of February 2018.

Attractive prizes

1st prize:   Voucher for CHF 5,000 from Schweiz Tourismus
2nd prize:   Voucher for CHF 2,500 from Ticketcorner
3rd prize:   Jura E600 Platin coffee machine worth CHF 760

4th prize:   Voucher for CHF 600 from Migros
5th prize:   Voucher for CHF 500 from Migros
6th prize:   Voucher for CHF 400 from Migros

 

Participation conditions

  • Right of participation

    Only natural persons resident in Switzerland and companies, associations and foundations with registered office in Switzerland may take part. Multiple participation is not permitted.

  • Closing date for entries: February 28, 2018

    The winners will be informed in person. It is not possible to have the prize paid out in cash. The judge's decision is final. No correspondence regarding the competition is possible. AXA accepts no liability if technical problems occur, the webpage is unavailable, or data is transferred or stored incorrectly during the competition. Participation in the competition presupposes acceptance of the participation conditions. The exclusive place of jurisdiction is Winterthur, Switzerland.

  • Participation in the competition only

    Send an email with "myAXA competition" in the subject line and with your address and phone number to myaxa@axa.ch

  • Data protection

    The participant hereby agrees that AXA can save their data and use it to develop and improve products and services that may be of interest to them. AXA guarantees the privacy of this data in accordance with Swiss data protection provisions and guidelines. Consent for further use of personal data can be revoked in writing at any time.

  

Your are a private customer

Register with myAXA and you can access your contract data at any time. You can also access your data from your mobile phone using the myAXA app.

Registration 

To register you need:

  • the policy number of a contract with AXA 
  • a Swiss or Liechtenstein mobile phone number

Login

The login uses a three-step procedure consisting of

  1. an email address
  2. a password
  3. a TAN
    The TAN is sent to the mobile phone number you used to register.

myAXA terms of use

To the terms of use

Mobile access to your data

The  myAXA app offers additional benefits:

  • digital insurance card
  • emergency assistance via 24-hour phone
  • documentation of your claim including photos, the automatic transmission of your location and your personal data
  • access to your contracts and documents when you're on the move
  • direct access to your personal advisor

To the myAXA app for iOS
Load in the App Store

To the myAXA app for Android
Now at Google Play

  

Your are a corporate customer

Simplify your administration: myAXA offers you centralized access to XA's customer portals. Simply manage your insurance contracts online and grant access rights for your employees or for externals.

Registration and change of administrator

Here's how you register with myAXA or change your administrator: 

  1. Complete the contract on usage of the myAXA customer portal directly online.
  2. Print the contract and sign it.
  3. Send the contract.
    By email: myaxa.vertrag@axa.ch
    By post: AXA Winterthur, myAXA, P.O. Box 357, 8401 Winterthur

myAXA access rights

You can manage access rights for your employees and for responsible parties outside your company directly in myAXA.

myAXA terms of use

To the myAXA terms of use

  

Your are a insured with a pension fund from AXA

Register with myAXA and you can access your occupational benefits insurance data at any time.

You have access to your pension fund certificate. You can call up the pensions portal where you can carry out various calculations such as 

  • determining any gaps in your pension provision 
  • consequences of a withdrawal of pension capital for purchasing residential property 
  • various retirement scenarios

Registration 

To register you need:

  • the access letter of your company
  • a Swiss or Liechtenstein mobile phone number

Login

The login uses a three-step procedure consisting of

  1. an email address
  2. a password
  3. a TAN
    The TAN is sent to the mobile phone number you used to register.

myAXA terms of use

To the terms of use

Questions about the myAXA customer portal

  • I can't log in to myAXA.

    In order to be able to log in to myAXA, you need a Swiss or Liechtenstein mobile phone number and you must be a Swiss or Liechtenstein resident.

    • First, check that you correctly entered the user name /  email address and password including uppercase and lowercase letters and special characters.
    • Ensure that your browser accepts cookies.
    • For other problems, please contact the myAXA Helpline on 0800 800 292.
  • My contract cannot be found even though I've entered the policy number correctly.

    Please call the myAXA Helpline on 0800 800 292.

  • What is an mTAN?

    Mobile transaction number: Every time you register, a one-off code is sent as a text message to your mobile phone. 

  • What is a vTAN?

    Voice transaction number: Every time you register, a one-off code is sent by phone.