Services and support for your home

Install, repair, set up: we are here for you

Whether it's internet problems, setting up an office at home or a cell phone that isn't working: Our partner Mila can help you install and repair technical devices and systems.

Book services now

Help with any kind of technical problem

Has your wifi stopped working? Do you need help setting up your smart home or connecting a new washing machine?

Our partner Mila helps you install household technical devices and systems and deals quickly and professionally with the repair of your electrical devices.

You will be forwarded directly to the website of our partner Mila.

Cell phone, wifi, smart home: Which service do you need?

FAQ services

  • Can I use the services even if I don't have an AXA policy?
    • Yes, anybody can access the AXA service platform via AXA.ch and book a service with Mila, regardless of whether they're insured with an AXA policy or not. 
    • There is no link between existing AXA policies and use of the platform.
  • How does the AXA service platform work and where can I book a service?
    • The AXA services platform provides information in four areas about the services offered by Mila.
    • A number of selected Mila services are available via the AXA services platform.
    • The AXA service platform is purely a means of accessing Mila.com.
    • Services are booked and paid for on Mila.com.
  • Who is responsible for carrying out the services?
    • AXA is merely a broker of the services and does not accept any liability for carrying out the services.
    • Mila is responsible for carrying out the services.
    • The services are booked and paid for via Mila.com
  • Who carries out the booked service?

    After booking a Mila service, an intelligent algorithm is used to find a suitable service partner. Mila Friend or Mila Profi comes directly to you at home or helps you solve the technical problem over the phone. Mila Friends and Mila Profis are qualified and verified service partners. The difference is that Mila Friends are skilled private individuals, whereas Mila Profis are employees of registered companies.

    When setting up their profile, the Mila Partner is asked to provide a profile picture, a copy of their original personal ID or passport (work permit too where applicable) and a copy of a criminal background check. All partners must also read the Mila code of conduct and pass the corresponding test.

    This way, every Mila partner knows what Mila's expectations are for interaction with you as a customer and that a high-quality customer experience is a top priority when carrying out the booked service.

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