Phishing: Warning about fake emails

Phishing: The attempt to gain access to the customer data of unsuspecting computer users via fraudulent emails and copies of legal websites is becoming increasingly sophisticated. In addition, insurance customers are increasingly being targeted by phishing fraudsters.

Best practices and precautionary measures

Even though AXA itself uses various security measures to protect the confidential information of its customers, you as an end-user play an important role in dealing with risks such as virus attacks, unauthorized access and fraudulent actions.

Since phishing materials often look authentic and seem to come from real people, organizations, institutes and websites, the following precautions are recommended:

Be careful

Take care before clicking on links, opening attachments, or downloading files from emails. Regardless of the file type or the sender of the email.

To protect yourself from phishing, you should quickly check each email before opening it:

  • Do you know the sender and is the email address correct?
  • Does the subject line make sense?
  • Are you expecting an attachment from this sender?
  • Teaser Image
    Can you spot a phishing attempt?

    It can sometimes be harder to spot a phishing attempt than you might think. Phishing imitates the address of a sender you trust in order to trick you into revealing personal information. Can you spot which message is fake?

    Start the quiz

Check links

Never open the attachment of a dubious email and don't click on any links - not even those that allegedly unsubscribe you from a newsletter. Always move the mouse over the link first (without clicking). As a rule, you will be shown the true destination of the link at the bottom left of the screen. 

If you're unsure about the content of an email:

  • Check the website of the alleged sender to see if you can find any information about a phishing attack.
  • Phone the alleged sender to check if such a message has really been sent.

Share sensitive data sparingly & don't rush into anything

Adopt a frugal approach to passing on your personal data. Send confidential data only to trusted recipients and websites. Always convince yourself that you're dealing with the legitimate counterparty. If in doubt, don't hesitate to give us a call. 

What can be done against phishing?

Hence report any phishing emails you receive either to us or to MELANI, the Reporting and Analysis Centre for Information Assurance . Send us phishing emails as an attachment or send us a printscreen. Send this to or (MELANI).

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