The tragic fire in Crans-Montana has affected a large number of people. AXA Switzerland is working closely with the authorities and other involved parties to fulfill its duty, provide help as quickly as possible (including immediate, free assistance for those affected), and show solidarity.
The horrific fire that broke out in a bar in the early hours of New Year's Day claimed 40 lives and injured a further 116 people, some of them severely. Many family members, people who were caught up in the fire, and friends – among them AXA customers – are also affected. AXA has set up a point of contact for them that will answer questions about insurance benefits and arrange support through Care and Case Management.
Fast help for those affected
We support our customers when it comes to processing claims and benefits in connection with accident and daily sickness benefits insurance. Our trained Care and Case Management experts are on hand to provide needs-oriented support and care for those affected.
General questions: If you have any questions about the types of insurance and benefits mentioned above in connection with the fire in Crans-Montana, call us on +41 800 809 810. If possible, have your policy number to hand so that we can put you through to the relevant expert and ensure that you receive the best possible support.
Accident and daily sickness benefits insurance: If you wish to report an accident or sickness in connection with the Crans-Montana tragedy, please contact your employer first of all. Companies can submit reports concerning affected employees to us directly online.
Other points of contact
Support is also available from the following organizations:
- Psychological support hotline (in German) (canton of Valais)
- Heart2Heart (hotline, chat, e-mail)
- Victim Support Switzerland (cantonal counseling centers)