Swisscom Mobile Phone and Tablet Insurance Protection Plus

Yes.

• Damage (sudden, unforeseen, external)
• Misuse following theft, up to CHF 2,000
• The General Insurance Conditions (GIC Art. A2) apply conclusively.

Important:

• Theft (including loss) is not insured.
• Theft is generally covered under your household contents insurance. In this case, please contact your household contents insurer.
  

• Swisscom will check if the malfunction is covered under the warranty.
• If this is not the case, coverage applies only if the malfunction was caused through sudden unforeseen damage by an external force.
• If the above-mentioned circumstances do not apply, the case does not count as an insured event and is not covered by the insurance.

• The insured mobile phone or tablet is covered at the new-for-old value of an identical device at the time of the loss event, up to a maximum of CHF 2,000. If an identical device is unavailable, one of equivalent value is provided.
• Misuse following theft is covered up to a maximum of CHF 2,000.

Example:

The phone was dropped and the display got damaged. Swisscom decision: Defective display = consequence of damage. Scratches on the device = wear and tear, not covered by the insurance. Hence, the insurance assumes only replacement of the display; cosmetic repairs are not covered.

• The deductible for a loss event is CHF 70.
• The deductible for call misuse is CHF 0.

Worldwide.

The insurance commences on the day the purchased device is handed over or dispatched. It has a fixed minimum term of 12 months. If notice of termination is not given, the insurance is extended by 12 months, whereby termination is possible at any time in the second year. For Apple devices with no guarantee extension (statutory guarantee 2 years, guarantee term 1 year) a fixed insurance term of 12 months applies. The maximum term of the insurance is never longer than the device guarantee.

Important: It is not possible to take out insurance retroactively.

The insurance ends:

• In case of a total loss
• If the cumulated amount for several cases of damage exceeds the list price of the mobile device.
• If the device is lost or stolen
  

• The damage is not covered by the insurance.
• If the device is lost or stolen, the insurance ends early.

1. Take the damaged device to a Swisscom shop
2. The Swisscom Shop arranges for the repair or replacement.
3. Pay the deductible of CHF 70 directly in the shop or by invoice

Important:

If repairs are carried out by someone other than Swisscom, no indemnity can be paid. A damaged device must always be repaired through Swisscom.

Please contact AXA on: +41 52 218 95 28

If you disagree with the repair or repair decision, please contact your Swisscom shop or the Swisscom hotline.