Cookie Policy

Here you will find information about the cookies we use on our website. We update our Cookie Policy regularly.

You can, however, change your settings here at any time: 

 

Please note: As the basis of all four language versions of our Cookie Policy, the German version is definitive. 

Cookies: Information, purpose, usage

  • What are cookies?

    Cookies are small files. These files are placed on your computer or mobile device (smartphone/tablet) when you visit or use our website. Cookies store specific settings and data about your interaction with our website via your browser. When a cookie is activated, an identification number (cookie ID) is assigned to it. It allows us to identify your browser and to use the information stored in the cookie.

    Some of the cookies we use are temporary session cookies that are automatically deleted from your computer or mobile device at the end of the browser session. We also use permanent cookies. These remain on your computer or mobile device after your browser session ends. 

  • For how long are the cookies stored and how can I delete them?

    The storage duration depends on the cookie type but generally, except for our third-party advertising cookies, not longer than two years. The cookies are automatically deactivated at the end of the programmed period of time. In the case of certain third-party cookies for advertising, AXA cannot currently limit the storage duration. However, you can delete these cookies in your browser settings at any time. 

  • Why does AXA use cookies?
    Strictly necessary cookies  

    Description and purpose of personal data processing

    We use strictly necessary cookies for the general use of our website. They are necessary to navigate the website and to use certain functions (e.g. premium calculator, email contact form, or agency/advisor search). Some specific actions you perform are stored in this way. They also make the use of our website easier and ensure that you can use various parts of the website optimally. 

    Statutory data privacy legislation basis for the processing of data (for the European Union (EU) and the European Economic Area (EEA), particularly Liechtenstein) 

    We only process data to implement the usage relationship in the context of your use of our website and its functions in accordance with Art. 6 (1) (b) GDPR (General Data Protection Regulation).

    Accept/deactivate the use of this personal data 

    These cookies are necessary for the use of our website and its functions.

    Performance cookies

    Description and purpose of personal data processing

    Performance cookies help us to measure and analyze the data traffic and technical functionality of our website. This allows us to identify the areas of our website that are most frequently visited by our users and whether any error messages are displayed on these pages. In this way, we can make the use of our website more convenient. The purpose of processing the data is therefore to improve the quality and technical functioning of the website.

    Statutory data privacy legislation basis for the processing of data (for EU and EEA, particularly Liechtenstein)

    Data processing is based on your consent in accordance with Art. 6 (1) (a) GDPR if you have given your consent in the cookie settings.

    Accept/deactivate the use of this personal data

    You can deactivate these cookies at any time via the cookie settings. [LINK]

    Functional cookies

    Description and purpose of personal data processing 

    On the one hand, functional cookies enable you to make full use of the website with extended functionalities and personalization, and on the other, they allow us to customize our website to the personal preferences of each user.

    We store your inputs and the pages you select, e. g. when you open the agency page on the agency/advisor search page. We may also use cookies, for example, to save your registration details in forms or logins so that you do not have to enter them again each time you visit our website.

    These settings are only valid when you visit our website and cannot be used by other websites. 

    Statutory data privacy legislation basis for the processing of data (for EU and EEA, particularly Liechtenstein)

    Data processing is based on your consent in accordance with Art. 6 (1) (a) GDPR if you have given your consent in the cookie settings.

    Accept/deactivate the use of this personal data

    You can deactivate these cookies at any time via the cookie settings. [LINK]

     

    Targeting cookies

    Description and purpose of personal data processing

    We generate a profile of your interests based on these cookies and can then display advertising that is customized to you. Thanks to these cookies, we can also track how frequently a specific advert is displayed to you.

    Statutory data privacy legislation basis for the processing of data (for EU and EEA, particularly Liechtenstein)

    Data processing is based on your consent in accordance with Art. 6 (1) (a) GDPR if you have given your consent in the cookie settings.

    Accept/deactivate the use of this personal data

    You can deactivate these cookies at any time via the cookie settings. [LINK]

  • Who can I contact at AXA?

    If you have any questions or concerns, you are welcome to contact our data protection consultants. 

    Data Protection Consultants for property and life insurance

    • By post:
      AXA Data Protection Consultant
      AXA Insurance Ltd / AXA Life Ltd 
      Legal & Compliance
      General-Guisan-Strasse 40
      CH-8400 Winterthur 
    • Email: datenschutzanliegen@axa.ch (unencrypted)

    Data Protection Consultants for legal protection insurance

    • By post:
      AXA-ARAG Data Protection Consultant 
      AXA-ARAG Legal Protection Ltd 
      Legal, Compliance & Risk Management
      Affolternstrasse 42 
      CH-8050 Zurich 
    • Email: info@axa-arag.ch (unencrypted)
  • What web analysis and tracking technologies does AXA use?

    We use web analysis tools to obtain information about the use of our internet pages and to improve our web presence. These tools are usually made available by a third-party provider. The information obtained for this purpose about the use of an internet page is transmitted to the third party's server through cookies. These servers may be located abroad, depending on the third-party provider.

    The IP addresses are abbreviated when the data is transmitted, so as to prevent your device (computer, tablet, smartphone) from being identified. The IP address sent by your browser in connection with the use of a third-party provider's tools is not linked to other data of this third-party provider. 

    This information is only transmitted by third-party providers on the basis of statutory requirements or in connection with the processing of order data.

    We also use retargeting technologies on our website. For instance, we can display advertising to you on the web page of a third party, i.e. outside AXA. The advertising shown on these web pages is based on cookies in your browser, a cookie ID, and an analysis of your previous usage.

    We use the following tracking technologies: 

    • AT Internet
    • Adobe Targets
    • Google Analytics
    • Hotjar

    We use the following tag management systems: 

    • Google Tag Manager
    • Tag Commander (Commanders Act)

    You can find the list of the cookies we use at the end of our Cookie Policy [LINK]. 

    If you want to block the use of these tools, you can do so as described in the section after next.

  • What is my situation as a registered user?

    The online usage data of AXA customers who use the myAXA customer portal or have registered on another part of the website can be linked with other details. These include the use of AXA products and services as well as demographic data such as age group, residential area, and gender. Advertising partner companies can use these details too.

    We would like to help you to navigate our website easily and to display content that is as relevant as possible. We therefore use website cookies or other technologies that help us to authenticate you and to store and recognize your configuration and user attributes. This applies particularly when you use the myAXA customer portal or other parts of the website that require registration.

  • How can you change your cookie settings and how can the use of cookies and web analysis tools be prevented?

    In the Cookie Preferences Center [LINK] you can change your consent to the use of cookies by our website to suit your needs at any time.

    You can limit or block the use of cookies in general: Configure your internet browser so that it blocks cookies or only accepts them with prior approval. You can also delete cookies that have already been placed on your computer or mobile device by using the relevant function in your browser. 

    You can find a list of the cookies we use at the end of the Cookie Policy [LINK]. 

    A list of the technologies used, with information about the providers, the purpose of the technologies concerned, the corresponding options for preventing or restricting their use, as well as additional information on the relevant providers can be found below. In the cookie settings [LINK] you can also state whether or not you wish to take part in the tracking processes.

    Solution / purpose

    Provider

    Link

    Adobe Test & Target / website optimization

    Adobe Systems Inc.

    345 Park Avenue, San Jose 95110-2704, CA, USA

    Data protection

    Opt-out

    AT Internet / website analytics

    AT Internet

    85 avenue John Fitzgerald Kennedy, 33700 Mérignac, France

    Data protection

    Opt-out

    DoubleClick / advertising

    Google Inc.

    1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

    Data protection

    Opt-out

    Google Ads Conversion / advertising

    Google Inc.

    1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

    Data protection

    Opt-out

    Bing Ads / advertising

    Microsoft Corporation

    One Microsoft Way, Redmond, WA 98052-6399, USA

    Data protection

    Opt-out

    Google Analytics / website analytics

    Google Inc.

    1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

    Data protection

    Opt-out

    Google Dynamic Remarketing / advertising

    Google Inc.

    1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

    Data protection

    Opt-out

    Matomo / website analytics

    Innocraft

    150 Willis St, 6011 Wellington, New Zealand

    Data protection

    Opt-out

    Hotjar / website analytics

    Hotjar Ltd.

    3 Elia Zammit Street, St Julians 1000, Malta

    Data protection

    Opt-out

    If you decide not to accept our cookies or the cookies and technologies of our partner companies, you will not see certain information on our websites and will be unable to use some functions.

    You can find information about the social media plugs used on our website in the Privacy Policy.

Which cookies do we use?

In the following list you will find all the cookies used on our website by ourselves and by third parties (except: supplementary health insurance, claims reporting systems for motor vehicles in the event of hail or for garages (garage portal), some calculators, Jobsite, my AXA).

AXA & You

Contact Report a claim Broker Job vacancies myAXA Customer reviews Garage portal myAXA Contact & FAQ

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DE FR IT EN Terms of use Data protection / Cookie Policy © {YEAR} AXA Insurance Ltd.

We use cookies and analysis tools to improve your user experience, to personalize advertising by AXA and our advertising partner companies, and to provide social media functions. Unfortunately you cannot change your cookie settings via our Cookie Preference Center if you use Internet Explorer 11. If you would like to change your settings, please use an up-to-date browser. By using our website with this browser, you consent to the use of cookies. Data protection / Cookie Policy