myAXA Login

User tips for myAXA

User tips for private individuals

1. Subject of the contract

AXA Insurance Ltd. and AXA Life Ltd. (hereinafter referred to as "AXA") are making a customer portal with the following functions available to their customers (policyholders) who have a Swiss domicile and Swiss mobile phone number:

  • Overview of insurance contracts and relevant documents;
  • Changes to names and addresses;
  • Entry of claims notices and service inquiries;
  • Notifications of new documents;
  • Information in the event of a claim and other messages from AXA.

AXA will continue to develop the functions of the customer portal in order to promote electronic business transactions with its customers.

These terms of use govern the rights and obligations of the parties in connection with the myAXA customer portal.

Customers that are legal entities must appoint a representative who assumes their rights and obligations in accordance with these terms of use and has access rights to the myAXA customer portal and all applications available on myAXA. The representative can also appoint separate representatives per insurance contract, who in turn assume the rights and obligations of the Customer. These representatives are given access rights only to the respective insurance contract and, in the case of an affiliation contract, only for the portal in question.

2. Rights of use

The Customer may use the customer portal only for personal reasons and in accordance with the conditions set out below. AXA rejects all liability arising from use of the customer portal by unauthorized third parties. Access to the customer portal does not constitute a right. AXA has the right to discontinue the customer portal fully or partially at any time without stating the reasons.

3. Initial registration / login

During initial registration, the Customer creates his personal account on the login page after having been identified by AXA. If the data entered does not match the contents of the AXA database, AXA will apply additional security measures to identify the Customer.

The login uses a three-stage procedure consisting of an email address, a password and an SMS code. During registration, the SMS code is sent to the mobile phone number provided. This procedure complies with current security standards and offers a high level of protection for personal data against unauthorized third-party access.

Once an individual has authenticated himself using his personal access details, AXA will recognize him as an authorized user of the customer portal. AXA can therefore provide this person with data and information without having to further verify his access authorization, and it can accept binding instructions and notifications from him. AXA assumes that this person is in fact the authorized person and not an unauthorized third party.

4. Blocking of access

In case of a violation of these terms of use (e.g. through a breach of due diligence (see para. 9) or data security requirements (para. 11)) or on suspicion of misuse by an unauthorized third party, AXA has the right to block access to the customer portal fully or partially without notice. AXA rejects all liability for loss or damage that occurs in connection with blocked access.

5. Paperless delivery of documents and other communications

In deciding to use the customer portal, the Customer accepts that in the future, certain documents relating to business transactions with AXA and other messages will be made available only in electronic form. This applies in particular to:

  • Contract documents (policies);
  • Correspondence on dealing with claims;
  • Invoices.

As soon as documents or other communications are made available in the customer portal, the Customer will be informed via the email address that is stored in the customer portal. Documents and/or communications are deemed to have been delivered as soon as they can be accessed on the customer portal. The Customer can download and print out the files.

AXA has the right to continue sending the stored documents by post, especially if this is required by law or is expedient for other reasons.

6. Additional use of the email address for internal marketing purposes at AXA

The Customer hereby agrees that the email address he uses for the customer portal can also be used by AXA for marketing purposes – e.g. sending advertisements and doing market research. Data is not passed on to other parties; its disclosure to courts and the authorities on the basis of statutory surrender obligations and its use in the event of recourse is reserved.

Customers who prefer not to receive advertisements can notify AXA on 0800 809 809 (AXA 24-hour phone).

7. Costs

AXA does not charge for use of the customer portal. The Customer will be informed in good time of any changes to costs. The Customer is responsible for any costs incurred from using the internet.

8. Technical problems and system failures

AXA will do everything it can to ensure that the customer portal is available at all times. Errors can nevertheless occur despite careful maintenance, and it cannot be guaranteed that the customer portal will be available at all times. Planned system breaks are scheduled during off-peak hours whenever possible. AXA assumes no liability for damage arising from such interruptions or malfunctions.

9. Due diligence obligations of the Customer

The access data (as defined in para. 3) must be stored securely and protected against misuse. The Customer is responsible for any and all consequences resulting from misuse of his access data. The Customer must inform AXA immediately if a suspected or known unauthorized third party has gained access to his login details so that access can be blocked and new login details can be issued as needed.

10. Data Protection

AXA is fully committed to data protection. All personal data is processed in accordance with the applicable terms and conditions of data protection.

The Customer authorizes AXA to log, store or use all access data, accesses, transactions and changes. The data will be processed exclusively within the AXA Group and will not  be shared with any unauthorized third parties.

More information about data protection

11. Data security

The Customer acknowledges that the data is transmitted across borders via a generally accessible network (i.e. the internet) and may be lost in the process. Data transmission is protected by means of appropriate encryption procedures. Despite adequate encryption security, it is impossible to exclude residual risks entirely. AXA accepts no liability in connection with proper functioning and security during data transmission via the internet.

There is a risk that an unauthorized third party (e.g. a hacker) could gain unnoticed access to the Customer's computer or data link, or that the computer could become infected with a virus while the internet is being used. The Customer is responsible for managing access to his own computer and his internet connection, and must ensure adequate security measures by installing anti-virus and firewall software, for example.

If the customer portal is accessed from abroad, there is the additional risk that the Customer's data may be inadequately protected. The Customer is responsible for informing himself properly about these risks. AXA rejects all liability in this regard.

12. Disclaimer

AXA rejects all liability to the extent permitted by law. In particular, AXA accepts no liability for direct or indirect loss or damage resulting from transmission errors, technical defects, malfunctions or non-availability of the internet, network overload, illegal interference or access by third parties, careless use of access data, blocked access, or other reasons associated with the use of the customer portal. Furthermore, AXA rejects all liability in connection with the accuracy and completeness of data that is transmitted or displayed electronically.

AXA offers no guarantees for the content of other websites that are linked to the customer portal.

13. Copyright

The contents and structure of the customer portal are the property of AXA. Any copying of information or data, in particular the use of text, text segments, trademarks, logos and other visual material, requires prior written approval from AXA.

14. Termination

The Customer has the right to stop using the customer portal at any time. By deleting his access he will deactivate his account.

AXA will automatically delete the Customer's access authorization 24 months after expiry of all contracts between AXA and the Customer.

AXA must inform the Customer as soon as possible if it decides to discontinue the customer portal.

15. Changes to these terms of use

AXA reserves the right to amend these terms of use at any time and adapt them to reflect relevant technical or legal developments. The functions described in para. 1 can be extended, restricted or modified at any time. Changes will be communicated in a suitable form, usually by electronic means. The changes are deemed to have been accepted unless the Customer objects in writing within one month of being notified. Objections to any changes to these terms of use are deemed to be the same as termination of access to the portal. After it has received an objection, AXA will deactivate the Customer's access to the portal in accordance with para. 14.

16. Severability clause

If any parts of these terms of use are or become void or unenforceable, the remaining provisions are not affected. The parties must apply and implement these terms of use in such a way that the purpose of any void or unenforceable parts continues to be served to the extent possible.

17. Applicable law and place of jurisdiction

These terms of use are subject to Swiss law. The exclusive place of jurisdiction is Winterthur.

User tips for corporate customers

1. Subject of the contract

The AXA companies and collective foundations listed as contracting partners in the contract regarding the use of the myAXA customer portal by a company (hereinafter referred to as "AXA") are making an online customer portal available to their customers. Said portal may be used by corporate customers who have concluded an insurance contract with one of AXA's contracting partners, provided that such customers have an email address and a mobile or fixed network telephone number.

The customer portal currently offers the following functions, among others:

  • Overview of insurance contracts and relevant documents
  • Changes to names and addresses
  • Entry of claims notices and service inquiries
  • Notifications of new documents
  • Communication following a loss event
  • Other notifications from AXA

AXA will continue to develop the functions of the customer portal in order to promote electronic business transactions with customers.

These terms of use for corporate customers govern the rights and obligations of the parties in connection with the myAXA customer portal. Customers may use the customer portal only in accordance with the conditions of use set out below. They are deemed part of the contract.

AXA has the right to discontinue the customer portal fully or partially at any time without stating the reasons. Access to the customer portal does not constitute a right.

2. Rights of use

Within its company, the customer shall designate an Administrator for access to and use of the myAXA customer portal. In the "Contract regarding the use of the myAXA customer portal by a company", the Customer authorizes the Administrator to assume the Customer's rights and obligations, to access all company data on myAXA, and to view payroll data, claims data and other sensitive personal data in connection with the company's insurance contracts. The Customer agrees that additional applications may be added on an ongoing basis and that the Administrator may access same with the access code for myAXA that is sent to him.

It is highly recommended to define a company-internal person as administrator. Is a third party designated as administrator (e.g. a trustee), it is the sole responsibility of the Customer that all administrative rights are external and that the potential risk is accepted.

AXA must be notified immediately by post or electronically about any changes to the Administrator's authorization, in particular if it is amended or canceled. The "Change Administrator" template is available on myAXA for this purpose. The Customer bears the consequences of any violations of his notification obligation.

The Administrator can also designate particular users per insurance contract; they in their turn assume the rights and obligations of the Customer. Users only have the right to access their particular insurance contract or applications.

The Customer confirms that it has read and understood the "Terms of use for corporate customers" and distributed them to the Administrator and users. AXA rejects all liability arising from use of the customer portal by unauthorized third parties.

3. Initial registration / login

AXA verifies the Administrator's authorization before the initial registration of corporate customers. In case of a match with the data in its database, AXA sends the Administrator the access code by post to the address specified in the contract.

After entering the access code, the Administrator sets up the customer account on the myAXA login page. He completes the registration process by entering a password.

Each subsequent login to myAXA involves a three-stage login process consisting of the email address, the password and an SMS code (via mTan or Voice Tan). During registration, the mTan is sent to the mobile phone number provided. The Voice Tan is sent to the landline number that was provided during registration.

AXA deems anyone who has authenticated himself using the above-mentioned access data to be an authorized user of the customer portal. AXA can therefore provide this person with data and information without having to further verify his access authorization, and it can accept legally binding instructions and notifications from him on behalf of the Customer. AXA assumes that this person is in fact the authorized person.

4. Blocking of access

Customers who suspect that an unauthorized party has acquired the access details must contact AXA's Customer Care Service Center (telephone 0800 800 292) immediately. The Service Center can be reached around the clock.

In case of a violation of these terms of use for corporate customers (e.g. through a breach of due diligence (see para. 9) or data security requirements (para. 11)) or on suspicion of misuse by an unauthorized third party, AXA has the right to block access to the customer portal fully or partially without notice. AXA rejects all liability for loss or damage that occurs in connection with blocked access.

5. Delivery of documents and other communications

In using the customer portal, the Customer accepts that in the future, certain documents and communications relating to his business transactions with AXA will be delivered or made available only in electronic form. AXA is gradually introducing electronic delivery for:

  • Contract documents (e.g. policies);
  • Correspondence regarding claims
  • Invoices

Before the changeover to provision of a document solely by electronic means, the Customer receives an announcement with the option of requesting delivery by post (for which a charge is payable) on the myAXA customer portal. If the Customer does not respond to this announcement, he thereby waives additional postal delivery of the designated documents or communications. The following shall apply if the Customer waives postal delivery: As soon as documents or other communications are made available in the customer portal, the Customer will be informed via the email address that is stored in the customer portal. Documents and communications are deemed to have been delivered as soon as they can be accessed on the customer portal. It is the Customer's responsibility to download the files so that he can meet his contractual obligations in good time.

6. Additional use of the email address for internal marketing purposes at AXA

The Customer hereby agrees that the email address he uses for the customer portal can also be used by AXA for marketing purposes – e.g. sending advertisements and doing market research. Data is not passed on to other parties; its disclosure to courts and the authorities on the basis of statutory surrender obligations and its use in the event of recourse is reserved.

Customers who prefer not to receive advertisements can notify AXA on 0800 809 809 (AXA 24-hour phone).

7. Costs

AXA does not charge the Customer for using the customer portal. The Customer will be informed in good time of any charges payable at a later stage. The Customer is responsible for any costs incurred from using the internet.

8. Technical problems and system failures

AXA will do everything it can to ensure that the customer portal is available at all times. Despite careful maintenance, malfunctions may nevertheless occur, and it cannot be guaranteed that the customer portal will be accessible at all times. Planned system breaks are scheduled during off-peak hours whenever possible. AXA assumes no liability for losses arising from interruptions or malfunctions.

9. Due diligence obligations of the Customer

The access data (as defined in para. 3) must be stored securely and protected against misuse. The Customer is responsible for any and all consequences resulting from misuse of his access data. The Customer must inform AXA immediately if a suspected or known unauthorized third party has gained access to his login details so that access can be blocked and new login details can be issued as needed.

10. Data Protection

AXA is fully committed to data protection. All personal data is processed in accordance with the applicable terms and conditions of data protection.

The Customer authorizes AXA to log, store or use all access data, accesses, transactions and changes. The data will be processed exclusively within the AXA Group and will not be shared with any unauthorized third parties.

More information about data protection

​11. Data security

The Customer acknowledges that the data is transmitted across borders via a generally accessible network (i.e. the internet) and may be lost in the process. Data transmission is protected by means of appropriate encryption procedures. Despite adequate encryption security, it is impossible to exclude residual risks entirely. AXA accepts no liability in connection with proper functioning and security during data transmission via the internet.

There is a risk that an unauthorized third party (e.g. a hacker) could gain unnoticed access to the Customer's computer or data link, or that the computer could become infected with a virus while the internet is being used. The Customer is responsible for managing access to his own computer and his internet connection, and must ensure adequate security measures by installing anti-virus and firewall software, for example.

If the customer portal is accessed from abroad, there is the additional risk that the Customer's data may be inadequately protected. The Customer is responsible for informing himself properly about these risks. AXA rejects all liability in this regard.

12. Disclaimer

AXA rejects all liability to the extent permitted by law. In particular, AXA accepts no liability for direct or indirect loss or damage resulting from transmission errors, technical defects, malfunctions or non-availability of the internet, network overload, illegal interference or access by third parties, careless use of access data, blocked access, or other reasons associated with the use of the customer portal.

AXA offers no guarantees for the content of other websites that are linked to the customer portal.

13. Copyright

The contents and structure of the customer portal are the property of AXA. Any copying of information or data, in particular the use of text, text segments, trademarks, logos and other visual material, requires prior written approval from AXA.

14. Termination

The Customer has the right to stop using the customer portal at any time. By deleting his access he deactivates his account, and the contract is terminated.

AXA will automatically delete the Customer's access authorization 24 months after expiry of all insurance contracts between AXA and the Customer, and the contract is then terminated.

AXA must inform the Customer as soon as possible if it decides to discontinue the customer portal.

15. Changes to the terms of use for corporate customers

AXA reserves the right to change these terms of use for corporate customers at any time. The functions described in para. 1 can be extended, restricted or modified at any time. Changes will be communicated in a suitable form. The changes are deemed to have been accepted unless the Customer objects in writing within one month of being notified. Any objection is deemed to constitute notice of termination of the contract with immediate effect. On receiving an objection, AXA will deactivate the Customer's access to the portal in accordance with para. 14.

16. Severability clause

If any parts of the contract are or become void or unenforceable, the remaining provisions are not affected. The parties must apply and implement this contract in such a way that the purpose of any void or unenforceable parts continues to be served to the extent possible.

17. Applicable law and place of jurisdiction

This contract is subject to Swiss law. The exclusive place of jurisdiction is Winterthur.

User tips for for insured persons in a pension fund

1. Subject of the contract

AXA Insurance Ltd. and AXA Life Ltd. (hereinafter referred to as "AXA") are making a customer portal with the following functions available to their customers (policyholders) who have a Swiss domicile and Swiss mobile phone number:

  • Relevant documents such as the pension fund certificate
  • Notifications of new documents
  • Overview of your pension provision – go to Pensions portal
  • Simulations for retirement, purchase and advance withdrawal

AXA will continue to develop the functions of the customer portal in order to promote electronic business transactions with its customers.

These terms of use govern the rights and obligations of the parties in connection with the myAXA customer portal.

Customers that are legal entities must appoint a representative who assumes their rights and obligations in accordance with these terms of use and has access rights to the myAXA customer portal and all applications available on myAXA. The representative can also appoint separate representatives per insurance contract, who in turn assume the rights and obligations of the Customer. These representatives are given access rights only to the respective insurance contract and, in the case of an affiliation contract, only for the portal in question.

2. Rights of use

The Customer may use the customer portal only for personal reasons and in accordance with the conditions set out below. AXA rejects all liability arising from use of the customer portal by unauthorized third parties. Access to the customer portal does not constitute a right. AXA has the right to discontinue the customer portal fully or partially at any time without stating the reasons.

3. Initial registration / login

During initial registration, the Customer creates his personal account on the login page after having been identified by AXA. If the data entered does not match the contents of the AXA database, AXA will apply additional security measures to identify the Customer.

The login uses a three-stage procedure consisting of an email address, a password and an SMS code. During registration, the SMS code is sent to the mobile phone number provided. This procedure complies with current security standards and offers a high level of protection for personal data against unauthorized third-party access.

Once an individual has authenticated himself using his personal access details, AXA will recognize him as an authorized user of the customer portal. AXA can therefore provide this person with data and information without having to further verify his access authorization, and it can accept binding instructions and notifications from him. AXA assumes that this person is in fact the authorized person and not an unauthorized third party.

4. Blocking of access

Customers who suspect that an unauthorized party has acquired the access details must contact AXA's Customer Care Service Center (telephone 0800 800 292) immediately. The Service Center can be reached around the clock.

In case of a violation of these terms of use (e.g. through a breach of due diligence (see para. 9) or data security requirements (para. 11)) or on suspicion of misuse by an unauthorized third party, AXA has the right to block access to the customer portal fully or partially without notice. AXA rejects all liability for loss or damage that occurs in connection with blocked access.

5. Paperless delivery of documents and other communications

In deciding to use the customer portal, the Customer accepts that in the future, certain documents relating to business transactions with AXA and other messages will be made available only in electronic form. This applies in particular to:

  • Pension fund certificate;
  • Pension plan

As soon as documents or other communications are made available in the customer portal, the Customer will be informed via the email address that is stored in the customer portal. Documents and/or communications are deemed to have been delivered as soon as they can be accessed on the customer portal. The Customer can download and print out the files.

AXA has the right to continue sending the stored documents by post, especially if this is required by law or is expedient for other reasons.

6. Additional use of the email address for internal marketing purposes at AXA

The Customer hereby agrees that the email address he uses for the customer portal can also be used by AXA for marketing purposes – e.g. sending advertisements and doing market research. Data is not passed on to other parties; its disclosure to courts and the authorities on the basis of statutory surrender obligations and its use in the event of recourse is reserved.

If the customer does not wish to receive advertising messages, he can inform the myAXA Helpline at 0800 800 292 (Pension Fund queries) or use the contact form at http://www.axa.ch/bs-contact

7. Costs

AXA does not charge for use of the customer portal. The Customer will be informed in good time of any changes to costs. The Customer is responsible for any costs incurred from using the internet.

8. Technical problems and system failures

AXA will do everything it can to ensure that the customer portal is available at all times. Errors can nevertheless occur despite careful maintenance, and it cannot be guaranteed that the customer portal will be available at all times. Planned system breaks are scheduled during off-peak hours whenever possible. AXA assumes no liability for damage arising from such interruptions or malfunctions.

9. Due diligence obligations of the Customer

The access data (as defined in para. 3) must be stored securely and protected against misuse. The Customer is responsible for any and all consequences resulting from misuse of his access data. The Customer must inform AXA immediately if a suspected or known unauthorized third party has gained access to his login details so that access can be blocked and new login details can be issued as needed.

10. Data Protection

AXA is fully committed to data protection. All personal data is processed in accordance with the applicable terms and conditions of data protection.

The Customer authorizes AXA to log, store or use all access data, accesses, transactions and changes. The data will be processed exclusively within the AXA Group and will not  be shared with any unauthorized third parties.

More information about data protection

11. Data security

The Customer acknowledges that the data is transmitted across borders via a generally accessible network (i.e. the internet) and may be lost in the process. Data transmission is protected by means of appropriate encryption procedures. Despite adequate encryption security, it is impossible to exclude residual risks entirely. AXA accepts no liability in connection with proper functioning and security during data transmission via the internet.

There is a risk that an unauthorized third party (e.g. a hacker) could gain unnoticed access to the Customer's computer or data link, or that the computer could become infected with a virus while the internet is being used. The Customer is responsible for managing access to his own computer and his internet connection, and must ensure adequate security measures by installing anti-virus and firewall software, for example.

If the customer portal is accessed from abroad, there is the additional risk that the Customer's data may be inadequately protected. The Customer is responsible for informing himself properly about these risks. AXA rejects all liability in this regard.

12. Disclaimer

AXA rejects all liability to the extent permitted by law. In particular, AXA accepts no liability for direct or indirect loss or damage resulting from transmission errors, technical defects, malfunctions or non-availability of the internet, network overload, illegal interference or access by third parties, careless use of access data, blocked access, or other reasons associated with the use of the customer portal. Furthermore, AXA rejects all liability in connection with the accuracy and completeness of data that is transmitted or displayed electronically.

AXA offers no guarantees for the content of other websites that are linked to the customer portal.

13. Copyright

The contents and structure of the customer portal are the property of AXA. Any copying of information or data, in particular the use of text, text segments, trademarks, logos and other visual material, requires prior written approval from AXA.

14. Termination

The Customer has the right to stop using the customer portal at any time. By deleting his access he will deactivate his account.

AXA will automatically delete the Customer's access authorization 24 months after expiry of all contracts between AXA and the Customer.

AXA must inform the Customer as soon as possible if it decides to discontinue the customer portal.

15. Changes to these terms of use

AXA reserves the right to amend these terms of use at any time and adapt them to reflect relevant technical or legal developments. The functions described in para. 1 can be extended, restricted or modified at any time. Changes will be communicated in a suitable form, usually by electronic means. The changes are deemed to have been accepted unless the Customer objects in writing within one month of being notified. Objections to any changes to these terms of use are deemed to be the same as termination of access to the portal. After it has received an objection, AXA will deactivate the Customer's access to the portal in accordance with para. 14.

16. Severability clause

If any parts of these terms of use are or become void or unenforceable, the remaining provisions are not affected. The parties must apply and implement these terms of use in such a way that the purpose of any void or unenforceable parts continues to be served to the extent possible.

17. Applicable law and place of jurisdiction

These terms of use are subject to Swiss law. The exclusive place of jurisdiction is Winterthur.

We use cookies and analysis tools to improve the user friendliness of the Internet website and personalise the advertising of AXA and advertising partners. More details: Data protection