If you like communicating with a wide range of customers, you are well suited to doing an apprenticeship as a customer dialogue specialist with AXA. You carry out sales discussions, answer queries, take complaints, and never lose your cool - even when the going gets tough.

Details on the apprenticeship as a specialist in customer dialogue

The customer dialogue specialist apprenticeship lasts three years and starts every August. 

This is what you learn in an apprenticeship as a specialist in customer dialogue:

  • You communicate verbally and in writing with customers using various channels.
  • You give specialist advice to our customers in all questions concerning the company and AXA's range of products.
  • You update customer data yourself and amend it whenever there are contractual changes.
  • You offer suitable and sustainable insurance solutions and services from our product range.
  • You follow up customers by phone if there are existing sales opportunities and offers.  
  • You are the point of contact for our customers in the event of a claim. This includes determining the facts, giving advice over the phone and making assessments and decisions about coverage.
  • You supervise immediate action in the event of a claim (e.g. assistance or provider).
  • You collaborate with various AXA units.
  • You complete various internships in administrative and insurance-related units.

What you need to join our customer dialogue specialist apprenticeship program:

  • Top or above-average performance in school at the secondary level
  • Good oral and written German and French (French is mandatory during training)
  • Pleasure in caring for our customers
  • Good manners and empathy
  • Quick learner, team skills, commitment and persistence

Your application

During your apprenticeship with AXA, you can expect to carry out exciting tasks, to receive intensive support, and to gain insights behind the scenes of an international insurance company. So get started now!

Apply online now and send us your electronic application documents. Good luck!

(Please don't send any application documents in paper form and only use the link above to submit your electronic documents.)


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