Specialist in customer dialogue

Details on the apprenticeship as a specialist in customer dialogue

The customer dialogue specialist apprenticeship lasts three years and starts every August. 

This is what you learn in an apprenticeship as a specialist in customer dialogue:

• You communicate verbally and in writing with customers using various channels.
• You give specialist advice to our customers in all questions concerning the company and AXA's range of products.
• You update customer data yourself and amend it whenever there are contractual changes.
• You offer suitable and sustainable insurance solutions and services from our product range.
• You follow up customers by phone if there are existing sales opportunities and offers.  
• You are the point of contact for our customers in the event of a claim. This includes determining the facts, giving advice over the phone and making assessments and decisions about coverage.
• You supervise immediate action in the event of a claim (e.g. assistance or provider).
• You collaborate with various AXA units.
• You complete various internships in administrative and insurance-related units.

What you need to join our customer dialogue specialist apprenticeship program:

• Top or above-average performance in school at the secondary level
• Good oral and written German and French (French is mandatory during training)
• Pleasure in caring for our customers
• Good manners and empathy
• Quick learner, team skills, commitment and persistence