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Personal support for employees who are sick or injured Care Management

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If employees are absent for long periods following an accident or illness, rapid action is called for. AXA offers speedy assistance via its care managers. The sooner action is taken, the higher the success rate for recovery and reintegrating the employee, and long-term absences and high absence costs are averted.

What is care management?

Care management involves specialists contacting injured and sick people promptly and helping to clarify the situation. The aim is to jointly come up with a solution that ensures absences are prevented or reduced. Anyone who is incapacitated will be brought back into the work process as quickly as possible and for the long term. For that, rapid action is needed. The more time goes by, the more drastically the chances of reintegrating the person are reduced. Your employees receive expert support throughout the entire rehabilitation and reintegration process. Our specialists coordinate the involvement of all the parties concerned across different professional and institutional bodies, and provide assistance during the step-by-step implementation of clear goals.

When is care management used?

Care management can be used in various situations. If you notice any of the following unusual situations, you should call in our care managers as soon as possible:

  • Growing evidence of lengthy periods of incapacity for work
  • Absences related to terminations and conflicts
  • A history of repeated short absences
  • Unjustified and/or unexplained absences from the workplace
  • A feeling on the part of direct line managers that something is not quite right
  • Impending disability

What does care management involve?

In cases of impaired health and an impending incapacity to work, AXA offers employees rapid help via care managers. When they are called upon, they first of all seek to talk to line managers. What is the individual situation and who are all the people concerned? If necessary, the sick person is then contacted. AXA specialists find a joint way of integrating the employee back into the company long term. If you have AXA daily sickness benefits or accident insurance, you are entitled to care management services.

A care management  case might typically be divided into the following phases:

  1. Request: AXA receives a request. It is normally the company that initiates the process. In some cases, AXA may proactively contact the company because it has become apparent from sickness notifications or CHM analyses that there are cases that need to be dealt with.
  2. Initial contact: An AXA specialist contacts the company by phone within three days.
  3. Assessment: Together with the specialist team, you discuss methods and the way forward, and decide whether additional stakeholders need to be involved.
  4. Intervention: AXA organizes all the further steps that are necessary. This may involve various measures. There will often be an initial "round table" with all those concerned in order to discuss the matter openly and transparently.
  5. Conclusion: The aim is to clarify the situation and hence ensure long-term resumption of work, or coordinate if necessary with other bodies and insurance providers (such as the disability insurance provider).

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