We are frank in informing you about our company. On the other hand, we protect your data in accordance with the currently applicable data protection regulations.
For many years, our customers, employees, shareholders, suppliers and partners have appreciated our quality offering, our comprehensive service and our reliable collaboration. We owe our success to your trust.
AXA observes rigorous professional standards. It has recorded these in a comprehensive document describing the standards and business practices of the AXA Group. All AXA employees must familiarize themselves with these principles and apply them in their professional life.
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The revised ICA will enter into force on January 1, 2022. This revision of the law will result in improvements for customers and bring the former provisions into line with new, changed circumstances.
Simplified formal requirements
Where formal requirements are specified by the law, the requirements for the written form will be simplified. In future, any form of communication will be permitted that serves as written proof (e.g. email); this will greatly simplify business transactions.
Right of withdrawal
In future, policyholders will be able to withdraw from a contract within a period for reflection of 14 days. This will require only a message from the customer either in writing or some other form that can serve as written proof.
Ordinary right of termination
For multi-year contracts, the law now stipulates that both contracting parties may terminate the contract at the end of the third insurance year or at the end of a subsequent insurance year. With supplementary health insurance, this right of termination is available only to you as the customer. We are not permitted to terminate the contract (even in the event of a claim).
In future, claims arising from an insurance contract can be asserted for up to five years following the occurrence of an event instead of up to two years as in the past.
Direct right to claims in respect of liability insurance
The direct right to claims for injured parties will be expanded to all types of liability insurance. In future, injured parties will be able to assert claims in all cases directly with the liability insurer of the person who caused the loss. In practice this means, for instance, that your landlord can come to us directly as your liability insurer if they have claims from the repair of damage caused by you as a tenant. We will then ask you to complete a claims report.
Contracts concluded prior to January 1, 2022
If you conclude an insurance contract in 2021 that only takes effect after January 1, 2022, the new, revised GIC (General Insurance Conditions) will apply. Please note that you may still be given the old GIC when concluding this contract, as we are currently in an ongoing transition process. Your advisor will be happy to help.
We reveal what our customers say about us. This feedback is very important to us. We respond to all negative comments publicly. Judge for yourself!
You can expect absolute confidentiality. We treat personal data and other information with respect and discretion and protect it in accordance with the latest security standards.
Is Switzerland not your only tax domicile? Then you are affected by the automatic exchange of information (AEOI) with other countries. In such cases, AXA is obligated to share information on natural persons and legal entities.