Intertours Corona

If you have booked a trip that you cannot take due to the coronavirus pandemic, you can report the claim to us 30 days prior to departure at the earliest. If departure is in more than 30 days, we kindly ask you to wait and report the claim at a later time.

The recommendation issued by the Federal Council to forgo non-urgent travel abroad if possible has been in effect since October 28, 2020. On December 18, 2020, the Federal Council issued a general recommendation, and since this date the recommendation has also applied for domestic travel. If you booked your international travel before October 28, 2020, or your domestic travel before December 18, 2020, you are covered under the following condition. At the time of booking, there were no travel warnings issued by the FOPH/FDFA or entry restrictions for the destination country and there was also no clear indication that travel warnings or restrictions would be in place at the time of departure.

The following also applies as a travel restriction: Quarantine upon arrival or departure, lockdowns of individual destinations, and closures of restaurants, museums, or attractions/popular destinations.

Please provide us with details of the cancellation costs. Please deduct any compensation you have received from third parties from the amount.

Example: The cancellation costs for the flight are CHF 500. You have received a voucher worth CHF 150 from the airline. The amount to enter here would then be CHF 350.