Claim notifications / repairs

Report damage to your customer vehicles to us using our claims tool or your calculation system and you will be told immediately how to proceed. It's easy, quick and free of charge.

File claims online and save time

  • 1

    Document the damage: take photos, produce a cost estimate and have the registration document to hand

  • 2

    File a claim: send photos and documents using AXA's claims tool or your calculation system

  • 3

    Repair damage: receive an email response on loss coverage, repairing and returning the car

Photos and documents to be submitted

Send us the cost estimate and photos of the following using AXA's claims tool or your calculation system:

  • Vehicle registration
  • Odometer reading
  • Full view of the vehicle from various perspectives
  • Close-up pictures of damage

Don't yet have any photos of the damaged vehicle? You can use your cell phone or tablet to take some directly in our claims tool using a QR code. The tool takes you through the process step by step. You can find more help on photo documentation in the tips from our vehicle experts

It's good to know that the more detailed the photos of the damage, the quicker the claim will be assessed, processed and paid out. You avoid queries which gains you more time and your customers will be pleased. That's because they have their car back quicker than expected. 

Options for filing a claim

AXA's online claims tool

You can go directly to our claims tool using our free garage portal. Once you've registered, simply log on with your email address and password every time you have a claim and you're ready to go. You can also view all claims you have filed at any time.  

Calculation system 

Do you already use a calculation system or would you like to use one in the future? We work with the well-known providers of calculation systems. Contact your provider directly to activate the necessary interface to AXA. Then notify us of the claims for your customer vehicles quickly and easily using this system.  


Would you like to report extraordinary damage or do you have a question about a special claim?

Call us on 0844 844 864.

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