Claim notifications / repairs

Report damage to your customer vehicles using our claims tool and you will be told immediately how to proceed. It's easy, quick and free of charge.

File claims online and save time

  • 1

    Document the damage: Produce photos and cost estimate and have the registration document to hand

  • 2

    Report claim: Send photos and documents through AXA's claims tool or your calculation system

  • 3

    Repair damage: Receive an email response on loss coverage, repairing and returning the car

Photo documentation

The more meaningful the photos of the damage, the quicker the claim will be assessed, processed, and paid out. You avoid queries which gains you more time and your customer will be pleased because the car will come back quicker than expected.

Together with our partner Noimos, AXA can help you take detailed photos of damage in no time. Our claims tool will take you step by step through the integrated image process and generates your photo documentation automatically – ready-made for transfer to AXA together with your cost estimate and any other documents.

You can also use the Noimos’ image process if you notified us of your claim over the phone. In the case of relevant vehicle damage, we will be happy to invite you on a selective basis to do so.

The tips from our vehicle experts may also be helpful for creating your photo documentation. 

File a claim online

Free claims tool from AXA

Once you've registered, simply log on with your email address and password every time you have a claim and you're ready to go.

You can also view all claims you have reported to us at any time.  


Report a claim through your calculation system 

Do you already use a calculation system or would you like to use one in the future? We work with the most common providers of calculation systems. Contact your provider directly to activate the necessary interface to AXA. Then notify us of the claims for your customer vehicles quickly and easily using this system.  


Would you like to report extraordinary damage or do you have a question about a special claim?

Call us on 0844 844 864

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    Are you yourself an AXA customer who has incurred damage?

    You can also easily notify us of claims in your own company online.

    To Claims notification
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