Please note: If you are on a trip and urgently require our assistance, please call us at +41 58 218 11 00. We will be happy to help. Please have your booking information and bank details on hand for the online claims notification. The absence of these documents will lead to a delay in processing your claim.
Specify the vehicle make and model
To process your notification quickly, we need a few documents. Please have the following documentation to hand to complete the form:
Please provide us with details of the cancellation costs. Please deduct any compensation you have received from third parties from the amount. Example: The cancellation costs for the flight are CHF 500. You have received a voucher worth CHF 150 from the airline. The amount to enter here would then be CHF 350.
Please note: Examples of an incident are illness, accident, or strike during the vacation. Immediate return home due to an emergency at home is also included.
You can find the policy number on the AXA contract or invoice (e.g. xx.xxx.xxx).
Data for co-insured person from here:
Please attach the following documents to this claim report:
The account must be held by a person who is listed in the insurance policy.
Please note: You can find your IBAN on account statements, advice slips, and debit cards (Maestro cards and account cards). Or determine your IBAN here.
Information regarding Data Privacy is available under the following link: Privacy Policy.