What impact is coronavirus having on travel and leisure?

A concert was canceled due to the national emergency. Who will bear the cost of my tickets? 

If your concert was canceled by order of the Federal Office of Public Health (FOPH) or another authority, the organizer does not normally have to refund the ticket costs. The organizer's General Terms and Conditions (GTC) usually contain clauses explaining rights and obligations in the event of an epidemic. 

However, if the organizer itself decides that the event cannot go ahead    without an official order from the authorities , it must refund the ticket price. If you do not wish to attend the event for personal reasons e.g. for fear of infection, you cannot reclaim the purchase price. 

Consult ticketcorner.ch/campaign/covid-19/ to find out which events have been canceled and whether the organizer is refunding ticket prices. 

I booked train tickets and hotel accommodation to get to the concert. What about a refund here?

The refund of your costs for booking hotels, public transport or even hire cars is legally unrelated to cancellation of the concert. As the customer here, you bear the price risk: You must meet these costs yourself if the hotel or public transport does not accommodate you by offering you an alternative such as another date or a credit voucher – or even by refunding the purchase price in full. 

We recommend that you read the terms and conditions of cancellation carefully. Many hotels offer free cancellation options up to 24 hours prior to arrival or cancellation fees. Check the contractual terms and conditions of your travel or travel cancellation insurance if you took out this type of insurance.

My fitness studio had to close due to the coronavirus crisis. What happens to my annual membership now?

Some fitness studios have specified in their GTC what counts as an official closure order. If this is not the case in your contract, you can contact your fitness studio for a solution.

Essentially, if the fitness studio cannot provide the service, you do not have to pay for this period. Given the current situation, the fitness studio does not owe you any compensation. However, you can, for example, ask to extend your membership by the period for which the studio was closed. Or claim a pro rata refund based on the number of months for which you were unable to train.

Many studios are coming up with creative online offers in this crisis situation to reach out to their customers and retain their loyalty. In legal terms, these offers are not a substitute for the contractually agreed service. But those accepting them and not extending their membership or accepting the pro rata refund may help protect providers against financial ruin.

I’ve booked ballet lessons for my daughter that now cannot take place. Will I get a refund for the fees I’ve already paid?

In purely legal terms, if your child’s ballet teacher cancels lessons or is forced to do so by order of the authorities, he or she must refund any payments made, unless otherwise provided for in the contract.

But the very existence of small dance schools, fitness studios or other cultural establishments is at great risk from the coronavirus crisis. As a result, many customers who can afford it are currently still paying the membership fees out of solidarity.

My son’s swimming club is no longer offering training, but I’ve already paid for the whole year. Who will bear the costs?

Training sessions in swimming, gymnastics or football clubs cannot take place at the moment due to coronavirus. You must assume that the swimming club does not have to reimburse membership fees.

An association is not a profit-based business. The membership fee is not linked to a specific service unless this is stated in the association’s statutes. You therefore cannot simply set aside the fees if certain services are canceled by the club for a specific period.

Am I allowed to drive my car or ride my motorcycle if I’m ill with coronavirus?

Essentially, you must be in control of your vehicle to enable you to exercise due care and attention. This is taken to mean overall physical and mental capabilities which, in addition to driving a car, also include a reserve capacity that enables you to react accordingly in difficult traffic situations, such as when a dog runs into the street. In short: You must be fit to drive. 

Narcotics and other medical factors can reduce a driver’s fitness to drive. According to information from the FOPH, the most common symptoms of coronavirus are fever, a cough and breathing difficulties. These may vary considerably. Every car driver must themselves decide whether or not they are fit to drive before they set off. People are expressly advised not to drive if they have a high fever or feel dizzy. If you nevertheless get behind the wheel and cause an accident in the worst case scenario, you must expect imprisonment or a fine (if there are no previous offenses) and confiscation of your driving license for three months.