Apprenticeship as specialist in customer dialogue

If you like communicating with a wide range of customers, you are well suited to doing an apprenticeship as a customer dialogue specialist with AXA. You carry out sales discussions, answer queries, take complaints, and never lose your cool - even when the going gets tough.

Details on the apprenticeship as specialist in customer dialogue

The customer dialogue specialist apprenticeship lasts 3 years and starts every August. Find out what you learn as an apprentice and the qualities we expect from you.

This is what you learn in an apprenticeship as specialist in customer dialogue

  • Oral and written communication with customers using various channels
  • Giving specialist advice to our customers in all questions concerning the company and AXA's range of products
  • Independent updating of customer data and carrying out modifications when their contracts change
  • Offering suitable and sustainable insurance solutions and services from our product range
  • Follow-up of customers by phone to exploit sales opportunities and offers
  • Contact person for our customers in the event of a claim. This includes determining the facts, advice over the phone¬†and making assessments and decisions about coverage
  • Implementation of emergency measures in the event of a claim (assistance, provider, etc.)
  • Collaboration with various AXA units
  • A variety of internships in administrative and insurance-related units

What you need to join our customer dialogue specialist apprenticeship program:

  • Top or above-average performance in school at the secondary level
  • Good oral and written German and French (during training, French is mandatory)
  • Pleasure in caring for customers
  • Good manners and empathy
  • Quick learner, team skills, commitment and persistence


During your apprenticeship with AXA, you can expect to carry out exciting tasks, to receive intensive support, and to gain insights behind the scenes of an international insurance company. So get started now!

Apply now online and send us your electronic application documents. Good luck!

(Please don't send any application documents in paper form and only use the link above to submit your electronic documents)


Young Talents

Phone: +41 58 215 44 57

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